Assistant Shop Manager - Farnborough £1 Shop

Phyllis Tuckwell Hospice; Farnborough; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Six weeks holiday + public holidays

Group Personal Pension Plan (7.5%)

Health Cash Plan Scheme

Employee Assistance Programme

Staff Benefit Scheme

Blue Light Discount Card

Flexible hours and flexible working

Job summary

The Phyllis Tuckwell Hospice is seeking an Assistant Shop Manager for the £1 charity shop in Farnborough. The role is 21 hours per week, across 3 out of 6 days, with some Saturdays.

You will support shop operations, customer service, and volunteer supervision in a busy retail environment to raise funds for palliative care. We welcome applicants with experience in supervising, strong communication, and a passion for helping patients and families.

Qualifications

• Experience in managing or supervising teams.
• Excellent customer service and strong interpersonal communication skills.
• Ability to work independently and as part of a busy shop team.
• Knowledge of visual merchandising or shop displays is advantageous.
• Commercial awareness and a desire to drive shop performance.
• Ability to lift, sort and move donated items; lone working when required.

Responsibilities

• Assist the Shop Manager in running the £1 charity shop in Farnborough.
• Provide excellent customer service and support patients and their loved ones as needed.
• Lead operations, training, and supervision of volunteers during shifts.
• Contribute to merchandising, stock replenishment and shop presentation.

Skills

Experience in management

Customer service

Interpersonal skills

Independent working

Teamwork

Visual merchandising

Commercial awareness

Lone working

Manual handling

Job description

Location Farnborough Salary £14,233 per annum (£23,722 WTE based on 35 hours per week) Application Deadline Monday, January 4, 2027 Job Profile Job Profile document

Job Summary

Assistant Shop Manager - Farnborough £1 Shop

Hours: 21 hours per week – worked across 3 out of 6 days, including every other Saturday
Salary: £14,233 per annum (WTE £23,722 based on 35 hours)
Location: Farnborough, Kingsmead

Holiday cover may be required on additional days throughout the week

Are you looking for a job where you can make a real difference? Phyllis Tuckwell's shops are run by a wonderful and dedicated team of staff and volunteers.

An opportunity has arisen to recruit an experienced Assistant Shop Manager to help run our highly successful and extremely busy £1 charity shop in Farnborough.

About You

A successful Assistant Shop Manager will:

• Have previous experience in managing or supervising
• Have exceptional customer service and be inspired to support our patients and their loved ones
• Possess excellent interpersonal and communication skills with previous customer service experience
• Be able to work independently and as part of a busy team
• Have previous experience within a charity or fashion-based organisation would be an advantage, but full training will be provided
• Have knowledge of visual merchandising or shop displays
• Have some commercial awareness and a desire to drive business forward within their shop
• Have the ability to be able to lift, sort and move donated items
• Be able and willing to lone work, when required

For a full list of essential requirements, please refer to the job description and person specification document.

About Us

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring 'every day is precious' for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

https://www.pth.org.uk/our-care/helpful-information/patient-stories/

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees' unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Skill Development and Training
• Internal Mobility and Career Progression
• Upskilling
• Apprenticeships
• Diverse Training Courses

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues97% of our staff are proud to work for Phyllis Tuckwell

Phyllis Tuckwell Birdsong Hospice staff survey 2023

Closing date for receipt of applications

Sunday 22nd November 2026

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.

NO MEDIA OR AGENCIES