Assistant Shop Manager - Clapham Common

Royal Trinity Hospice; Greater London; Vor Ort; GBP 29.000 - 30.000; Teilzeit

Benefits dieser Stelle

27 days annual leave (increasing)

Pension scheme (employer contributions

Cycle to work scheme

Staff events & gala dinners

Store discount

Zusammenfassung

Royal Trinity Hospice is seeking an Assistant Manager for one of our charity shops in London. The role focuses on driving sales from donated goods, managing stock and shop floor merchandise, and delivering excellent customer service to support the hospice's free care services.

You will engage with retail campaigns, promote the hospice, and work 30 hours per week in Clapham Common. The position offers a Beech-grade salary on the Mulberry Pay Scale and benefits within a charitable setting.

Qualifikationen

• Experience of working in a fast-paced customer focussed environment.
• Experience of dealing with the public face to face and over the telephone.
• Have a passion for fashion and sustainability.
• Good literacy and numeracy skills.
• Excellent communication and customer service skills.

Aufgaben

• Drive sales from donated goods and promote the hospice.
• Manage stockroom and shop floor, merchandise and displays.
• Engage with retail campaigns and provide excellent customer service.
• Promote the hospice and its services to customers.

Kenntnisse

Customer service

Fast-paced environment

Public interaction

Fashion & sustainability passion

Literacy & numeracy

Excellent communication

Jobbeschreibung

How would you like to be part of a team whose ambition is to become ‘London‘s answer to sustainable fashion’ whilst also making a difference to the lives of those facing life-limiting illness in the community?

As an Assistant Manager at one of our charity shops you will play a key role in supporting the vital funding needed to support the free care provided by Royal Trinity Hospice. As the oldest hospice in the UK, we provide compassionate end of life care and support to patients and their families across seven London boroughs.

Salary: £29,000 - £29,800 pa pro rata (Mulberry Pay Scale, Grade Beech)

Hours: 30 hours per week (part time hours)

Location: Clapham Common

About the role

If you can drive sales from donated goods, manage the stockroom and shop floor, merchandise and create visual displays, engage with retail campaigns, provide fantastic customer service and promote the hospice, this could be the perfect fit for you.

Skills and experience

• Experience of working in a fast-paced customer focussed environment
• Experience of dealing with the public face to face and over the telephone
• Have a passion for fashion and sustainability
• Good literacy and numeracy skills
• Excellent communication and customer service skills

Benefits of working at Trinity

• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• A pension scheme is offered with employer contributions of up to
• Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight tests for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports in all its forms.

We encourage and welcome applications from people of all backgrounds.