Charity Shop Assistant Manager — Flexible Hours & Growth

The Phyllis Tuckwell Hospice; Farnborough; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Six weeks holiday + public holidays

Group Personal Pension Plan (7.5%)

Health Cash Plan Scheme

Employee Assistance Programme

Staff Benefit Scheme

Blue Light Discount Card

Flexible hours and flexible working

Job summary

The Phyllis Tuckwell Hospice is seeking an Assistant Shop Manager for the £1 charity shop in Farnborough. The role is 21 hours per week, across 3 out of 6 days, with some Saturdays.

You will support shop operations, customer service, and volunteer supervision in a busy retail environment to raise funds for palliative care. We welcome applicants with experience in supervising, strong communication, and a passion for helping patients and families.

Qualifications

• Experience in managing or supervising teams.
• Excellent customer service and strong interpersonal communication skills.
• Ability to work independently and as part of a busy shop team.
• Knowledge of visual merchandising or shop displays is advantageous.
• Commercial awareness and a desire to drive shop performance.
• Ability to lift, sort and move donated items; lone working when required.

Responsibilities

• Assist the Shop Manager in running the £1 charity shop in Farnborough.
• Provide excellent customer service and support patients and their loved ones as needed.
• Lead operations, training, and supervision of volunteers during shifts.
• Contribute to merchandising, stock replenishment and shop presentation.

Skills

Experience in management

Customer service

Interpersonal skills

Independent working

Teamwork

Visual merchandising

Commercial awareness

Lone working

Manual handling

Job description

The Phyllis Tuckwell Hospice is seeking an Assistant Shop Manager for the £1 charity shop in Farnborough. The role is 21 hours per week, across 3 out of 6 days, with some Saturdays.

You will support shop operations, customer service, and volunteer supervision in a busy retail environment to raise funds for palliative care. We welcome applicants with experience in supervising, strong communication, and a passion for helping patients and families.