Assistant Manager – Guildford High Street

The Phyllis Tuckwell Hospice; Guildford; On-site; GBP 10,844 - 27,110; Part time

Benefits offered by this job

Pension plan (matched up to 7.5%)

Employee Assistance Programme

Blue Light Discount Card

Skill Development and Training

Internal mobility and career growth

Upskilling opportunities

Diverse training courses

Job summary

The Phyllis Tuckwell Hospice is seeking an Assistant Manager for the Guildford High Street shop. This 16-hour-per-week role includes alternate Saturdays, with duties such as receiving donations, stock control, merchandising and pricing research.

You will lead a small team of staff and volunteers, delivering excellent customer service and ensuring shop targets are met. A passion for charitable work and retail experience are essential.

Qualifications

• Experience in a retail or charity environment managing staff and volunteers.
• Ability to work within a small team, including volunteers.
• High level of customer service.
• Experience of cash handling.
• Responsibility for being a Key Holder.
• Knowledge of health and safety regulations and manual handling procedures.
• Commercial awareness and understanding market trends.
• Knowledge of Gift Aid processes and compliance (preferred).
• Ability to take in and move heavy furniture donations.

Responsibilities

• Take in donations and manage stock levels.
• Merchandise shop and research pricing for items.
• Provide top-level customer service and support shop operations.
• Work as part of a small team, including volunteers, to meet shop targets.

Skills

Retail management

Volunteer management

Customer service

Cash handling

Key holder duties

Health & safety knowledge

Gift Aid knowledge

Heavy furniture handling

Job description

Assistant Manager – Guildford High Street

Hours: 16 hours per week, including alternate Saturdays

Salary: £10,844 per annum (WTE £27,110 based on 40 hours)

Are you looking for a job where you can make a real difference? Phyllis Tuckwell’s shops are run by a wonderful and dedicated team of staff and volunteers.

An exciting new opportunity has arisen to recruit a 2 day per week Assistant Manager for our well-established, High-Street shop in Guildford, selling Furniture, Collectables and Artwork. The role entails taking in donations, managing stock levels, merchandising the shop and researching items for pricing. Top customer service is at the forefront of our shops.

About You

• Previous experience within a retail or charity environment managing staff and volunteers.
• Ability to work within a small team, including volunteers.
• A high level of customer service.
• Experience of cash handling.
• Responsibility for being a Key Holder.
• Knowledge of health and safety regulations and manual handling procedures.
• Commercial awareness and understanding market trends.
• Ideally, knowledge of Gift Aid processes and compliance.
• Ability to take in and move heavy Furniture donations.

For a full list of essential requirements, please refer to the job description and person specification document for each role.

About Us

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring ‘every day is precious’ for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer:

• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Employee Assistance Programme
• Blue Light Discount Card
• Skill Development and Training
• Internal Mobility and Career Progression
• Upskilling
• Diverse Training Courses

A Great Place to Work

• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

Closing date for receipt of applications: Sunday 16 th August 2026.

Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.