Shop Manager

Naomi House & Jacksplace; Basingstoke; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Holiday entitlement 24 days

Group pension scheme

Life assurance

Health cash plan

Blue light discount

Career development

Meaningful work

Job summary

Naomi House & Jacksplace in Basingstoke is seeking a passionate Shop Manager to lead our charity shop and drive outstanding customer experiences. You will oversee daily operations, motivate staff and volunteers, and ensure a welcoming environment that supports our vital work.

The role offers part-time hours (28 per week) with a 9:00am–5:00pm pattern and some weekend work. An experienced retailer with leadership capability and a genuine passion for our cause will thrive in this position.

Qualifications

• Experience in retail management or supervision.
• Proven leadership and team development.
• Commitment to first-class customer service.
• Organised, proactive and commercially aware.
• Skilled in stock, sales and shop operations.
• Strong communication and interpersonal skills.
• Interest in Naomi and Jack's charity work.

Responsibilities

• Lead the day-to-day operation of the busy charity shop.
• Inspire, support and develop staff and volunteers.
• Create an attractive and welcoming shopping environment.
• Maximise sales and profit through merchandising and stock control.
• Build relationships within the local community.
• Manage shop administration and banking procedures.
• Ensure high standards of customer service, health and safety and compliance.

Skills

Retail experience supervision

Leadership

Customer service

Organisational skills

Stock management

Communication skills

Charity alignment

Charity retail experience

Job description

Shop Manager

Application Deadline: 19 November 2026

Department: Retail

Employment Type: Part Time

Location: Basingstoke

Reporting To: Rob Gordon

Compensation: £14.05 / hour

Description

Lead a shop that changes lives

Every purchase in our charity shops helps Naomi and Jack's provide expert care and support to children, young adults and families across the South of England.

We're looking for an enthusiastic and motivated Shop Manager to lead our Basingstoke store. If you're passionate about retail, enjoy leading people and love delivering great customer experiences, this could be the perfect next step in your career.

Whether you're already a Shop Manager or looking to progress from an Assistant Manager, Deputy Manager or Supervisor role, we'd love to hear from you.

What you'll be doing

As Shop Manager, you'll have the opportunity to make a real impact by:

• Leading the day-to-day operation of our busy charity shop
• Inspiring, supporting and developing a team of staff and volunteers
• Creating an attractive and welcoming shopping environment
• Maximising sales and profit through excellent merchandising and stock management
• Building relationships within the local community
• Managing shop administration, financial controls and banking procedures
• Ensuring high standards of customer service, health and safety, and compliance

You have the autonomy to make decisions, drive performance and help grow the shop's contribution to Naomi and Jack's vital work.

What we're looking for

• An experienced retailer with supervisory or management experience
• A confident leader who enjoys motivating and developing others
• Passionate about delivering first-class customer service
• Organised, proactive and commercially aware
• Comfortable managing stock, sales and shop operations
• A great communicator with strong interpersonal skills
• Enthusiastic about supporting the work of Naomi and Jack's
• Experience within charity retail would be preferable but not essential.

More about this role

• Competitive salary
• 24 days holiday
• Group pension scheme
• Life assuranceHSF Health cash plan
• Blue light discount
• Ongoing support and development
• Opportunity to work in an organisation where every job matters!

We are looking for someone to work part-time, 28 hours per week. (Working 4 days over 6) Working from 9.00am to 5.00pm. This role will include some weekend working.

Hourly rate of pay: £14.05 per hour

You will need to be eligible to work in the UK to be considered for this role. The Trust is committed to safeguarding and promoting the welfare of patients and vulnerable people. All information disclosed will be treated confidentially and considered fairly and proportionately in line with our policies.

Successful applicants will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.

The Trust is dedicated to fostering a diverse and inclusive workplace. We actively support and encourage applications from individuals of all backgrounds and cultures.

We reserve the right to close this vacancy earlier than the advertised date once sufficient suitable applications have been received.

Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.