Assistant Shop Manager

Sue Ryder; Sheffield; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

27 days holiday increasing with tenure

Company pension scheme

Staff discount with thousands of shops

Refer a Friend scheme - £250

Enhanced sick pay

Electric Vehicle Scheme

Healthcare Cash plan

Death in Service benefit

Staff discount on Sue Ryder goods

Learning and development opportunities

Job summary

Sue Ryder Hillsborough is seeking an Assistant Shop Manager to support store leadership, drive sales and deliver excellent donor and customer service.

You will lead a small team, recruit and train volunteers, manage stock and EPOS, and help maintain merchandising, housekeeping and safety standards across shifts.

This role offers 30 hours per week at £12.83 per hour, with benefits including a company pension, staff discounts and career development opportunities.

Qualifications

• Customer service experience required; supervisory experience preferred.
• KPI and target experience essential; cash handling/till experience required.
• Basic IT skills and strong organisational abilities.
• Desirable: high street retail or charity retail experience; team player.

Responsibilities

• Drive sales, income and performance against targets.
• Support and motivate the team to provide excellent service to customers and donors.
• Build strong community relationships to generate quality donated stock.
• Recruit, train and retain a committed volunteer team.
• Maintain high standards of merchandising, housekeeping and health & safety.
• Manage stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Champion the Sue Ryder brand and in-store campaigns and fundraising initiatives.

Skills

Customer Service Experience

Previous supervisory Experience

KPI and target experience

Cash Handling/Till work

Basic IT skills

Organisational Skills

Lone working experience

Job description

# Assistant Shop ManagerLocation:Royal HillsboroughJob Sector:Retail – Shop VacanciesSalary:£12.83 per hourEmployment Type:Part TimeHours of Work:30 hours per weekRef No:CB504313ASM6192Closing Date:20/11/2026**6192 Hillsborough Sue Ryder Premises Accessibility & Facilities Information Form.pdf****ASM - SS - additional information for interviews.pdf****Assistant Shop Manager [CASM Aug 20] (3).docx**Assistant Shop Manager - FIXED TERM CONTRACT - 6 Months Location: Shop Address: Sue Ryder Charity shop, 141-147 Bradfield Rd, Hillsborough, Sheffield S6 2BY Hours: 30 Hours per week Salary: £12.83 per hour Become a part of our story. Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for an Assistant Shop Manager to help us continue that work. You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle. We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off. Bring your leadership skills to a role with real purpose. You’ll be responsible for... • As Assistant Shop Manager you will be using your skills and retail experience to help drive sales, income and performance against targets. • Support and motivate the team to provide excellent service to customers and donors. • Building strong community relationships to generate quality donated stock. • Help Recruit, train and retain a committed volunteer team. • Support in maintaining high standards of merchandising, housekeeping and health & safety. • Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented. • Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives. The ideal candidate would be... We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in. Come and join the team as our Assistant Shop Manager at our Hillsborough shop Shop Information We’re a \"3-2-1\" shop, which means that most donated items you find in store are priced at £3, £2 or even £1, meaning you can grab that outfit for under £10. We also stock quality refurbished white goods, all of which come with a 6 month warranty and our own Sue Ryder brand new goods, from duvet covers to Christmas decorations. Minimum Essential Criteria • Customer Service Experience • Previous supervisory Experience • KPI and target experience • Cash Handling/Till work • Basic IT skills (emails/instant messaging/video calls) • Organisational Skills • Lone working experience Desirable Criteria • High street retail/leisure/hospitality background • charity retail • Health & Safety knowledge • Team Player • Key holder/opening/closing • Merchandising/Stock rotation Benefits • 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time) • Company pension scheme • Staff discount with thousands of retailers • Refer a Friend scheme - £250 payment • Enhanced maternity, paternity and adoption pay • Enhanced sick pay • Electric Vehicle Scheme • Healthcare Cash plan, to claim back costs of routine healthcare • Death in Service benefit • Staff discount of 10% on new goods online at shop.sueryder.org • Structured induction programme and learning and development opportunities. • Access to Employee support programme For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/ Closing date: 20th November Interview date: 25th November Our commitment to equity, diversity and inclusion At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people. As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.