Shop Manager

Sue Ryder; Ringwood; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

27 days holiday rising to 33

Company pension scheme

Staff discount

Refer a Friend £250

Job summary

Sue Ryder Ringwood shop is seeking a Shop Manager to lead a team, inspire the local community and drive income for essential palliative and end-of-life care services. The role covers recruitment, training, stock management, merchandising and compliance.

It offers a supportive environment with a focus on work-life balance and community impact. The successful candidate will have customer service and people-management experience, strong IT skills, and the ability to work weekends on a rota.

Qualifications

• Customer service experience required.
• People management experience (reviews/1:1/volunteer recruitment/team meetings).
• KPI and target experience.
• Strong IT skills (admin/emails/instant messaging/video calls).
• Organisational skills.
• Lone working experience.

Responsibilities

• Drive sales, income and performance against targets.
• Lead and motivate your team to deliver excellent customer and donor service.
• Build strong community relationships to generate quality donated stock.
• Recruit, train and retain a committed volunteer team.
• Maintain high standards of merchandising, housekeeping and health & safety.
• Manage stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Champion the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

Skills

Customer service

People management

KPI/targets experience

IT skills

Organisational skills

Lone working

Tools

EPOS

Job description

# Shop ManagerLocation:RingwoodJob Sector:Retail – Shop VacanciesSalary:£13.19 per hour plus reward and benefit schemeEmployment Type:Fixed Term ContractHours of Work:30 hours per week inc weekends on rota - FTC maternity coverRef No:CB504439SM1001Closing Date:24/11/2026**1001 Premises Accessibilty & Facilities.pdf****Shop Manager [DSM Aug 20].docx****SM - additional information for interviews.pdf**Shop Manager 20 Meeting House Precinct Ringwood BH24 1EY 30 hours per week inc weekends on rota - FTC - maternity cover £13.19 per hour Become a part of our story. Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Manager to help us continue that work. You’ll lead your team, inspire your community and drive income for our vital services, while championing creative ways to reduce, reuse and recycle. We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off. Bring your leadership skills to a role with real purpose. You’ll be responsible for... • Driving sales, income and performance against targets. • Leading and motivating your team to deliver excellent customer and donor service. • Building strong community relationships to generate quality donated stock. • Recruiting, training and retaining a committed volunteer team. • Maintaining high standards of merchandising, housekeeping and health & safety. • Managing stock and EPOS processes to keep the shop fresh, seasonal and well presented. • Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives. The ideal candidate would be... We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in. Come and join the team at our Ringwood shop Selling a varied range of clothing, homeware, new goods and other items, our Sue Ryder Ringwood shop is the largest charity shop in the area. Minimum Essential Criteria • Customer Service Experience • People management experience (reviews/1:1/volunteer recruitment/team meetings) • KPI and target experience • Strong IT skills (Admin/emails/instant messaging/video calls) • Organisational Skills • Lone working experience Desirable Criteria • High street retail or charity retail managerial experience • Health and Safety Knowledge • Minimal Microsoft Office packages or equivalent • High street retail/leisure/hospitality background • Merchandising/Stock rotation Benefits • 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time) • Company pension scheme • Staff discount with thousands of retailers • Refer a Friend scheme - £250 payment • Enhanced maternity, paternity and adoption pay • Enhanced sick pay • Electric Vehicle Scheme • Healthcare Cash plan, to claim back costs of routine healthcare • Death in Service benefit • Staff discount of 10% on new goods online at shop.sueryder.org • Structured induction programme and learning and development opportunities. • Access to Employee support programme For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/ Closing date: 24th Nov Interview date: 2nd Dec Our commitment to equity, diversity and inclusion At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people. As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.