Shop Assistant

Sue Ryder; St Helens; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

27 days holiday pro-rata

Company pension scheme

Staff discount

Refer a Friend £250

Enhanced maternity/paternity pay

Enhanced sick pay

Electric Vehicle Scheme

Healthcare plan

Death in Service

Online staff discount 10%

Induction programme

Employee support programme

Job summary

Sue Ryder’s St Helens shop is seeking a Shop Assistant to support the team in driving sales and donations. You will deliver excellent customer service, handle till duties, and uphold high standards of merchandising and shop presentation.

Join a charity focused on essential palliative care. The role suits someone with retail experience, able to work 15 hours per week across three days with weekend rota, and able to engage with the local community.

Qualifications

• Customer service experience essential.
• Cash handling/Till work experience required.
• Basic IT skills (emails/instant messaging/video calls).
• Organisational skills and reliability.
• Ability to work lone shifts when needed.
• Desirable: high street retail/leisure/hospitality background.

Responsibilities

• Drive sales and performance to meet targets.
• Provide excellent service to customers and donors.
• Build community relationships to generate donated stock.
• Maintain high merchandising, housekeeping and health & safety standards.
• Assist stock management and EPOS processes for a fresh, well-presented shop.
• Support Sue Ryder brand campaigns and fundraising initiatives.

Skills

Customer service

Cash handling

Basic IT skills

Organisational skills

Lone working

Tools

EPOS system

Job description

# Shop AssistantLocation:Saint HelensJob Sector:Retail – Shop VacanciesSalary:£12.71 per hourEmployment Type:Part TimeHours of Work:15 hours per week - 3 days with weekends on rotaRef No:CB504438SA3196Closing Date:24/11/2026**SA - additional information for interviews.pdf****Shop Assistant [BSA Aug 20].docx****St Helens Retail 3196.docx**Shop Assistant St Helens Retail Park 5 Peasley Cross Lane St Helens WA9 1JJ 15 hours per week (3 days) inc weekends on rota £12.71 per hour Become a part of our story. Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Assistant to help us continue that work. You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle. We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off. Bring your customer service skills to a role with real purpose. You’ll be responsible for... • As Shop Assistant you will be using your skills and retail experience to help drive sales, income and performance against targets. • provide excellent service to customers and donors. • Help build strong community relationships to generate quality donated stock. • Support in maintaining high standards of merchandising, housekeeping and health & safety. • Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented. • Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives. The ideal candidate would be... We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in. Come and join the team as our Shop Assistant at our St Helens shop Located in St Helen's Retail Park, our friendly shop has a great selection of clothing, accessories, books, music and electricals. Minimum Essential Criteria • Customer Service Experience • Cash Handling/Till work • Basic IT skills (emails/instant messaging/video calls) • Organisational Skills • Lone working experience Desirable Criteria • High street retail/leisure/hospitality background • KPI and target experience • Team Player • Merchandising/Stock rotation Benefits • 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time) • Company pension scheme • Staff discount with thousands of retailers • Refer a Friend scheme - £250 payment • Enhanced maternity, paternity and adoption pay • Enhanced sick pay • Electric Vehicle Scheme • Healthcare Cash plan, to claim back costs of routine healthcare • Death in Service benefit • Staff discount of 10% on new goods online at shop.sueryder.org • Structured induction programme and learning and development opportunities. • Access to Employee support programme For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/ Closing date: 24th November Interview date: 30th November Our commitment to equity, diversity and inclusion At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people. As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully