Assistant Service Manager- Women's Health

LEWISHAM AND GREENWICH NHS TRUST; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking an Assistant Service Manager to enhance patient care and support the management team. This role involves ensuring efficient operations within the directorate, managing administrative staff, and contributing to service planning and development. The ideal candidate will have significant experience in the NHS, showcasing strong management and administrative skills. Join a dedicated team that values respect, compassion, and inclusion, and play a vital role in delivering high-quality healthcare to the community.

Qualifications

• Significant experience working with patients and staff in the NHS.
• Evidence of ongoing professional development and relevant study.

Responsibilities

• Assist in the effective running of the directorate and support patient care.
• Manage administrative staff and coordinate leave for doctors.

Skills

Management Skills

Patient Care

Administrative Support

Interagency Working

Database Manipulation

Education

Relevant Further Study

NHS Management Training

Tools

Basic IT Applications

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

• To assist the Service Manager and Directorate Management Team in ensuring the smooth and effective running of the directorate
• To ensure that the Directorate's activities focus on the supporting patient care within available resources.
• To provide efficient and effective managerial and administrative support for the operational and patient care functions within Directorate.
• To manage administrative staff within the Directorate.
• To support the Service Manager in planning, development, provision and review of services, and assist in making of the appropriate business planning documents in line with Trust templates.

Previous Applicants Need Not Apply!

Main duties of the job

• To play an active role within the Directorate's Management Team.
• To manage the administrative service for the Directorate, regularly reviewing workload and quality of service provided.
• To support the co-ordination of consultant and junior doctor leave .
• To attend and participate in directorate meetings, being responsible for the prompt compilation and dissemination of accurate data and information as required.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

• To assist with effective access to patient services for outpatients and admissions, ensuring that facilities are planned and delivered effectively in line with the directorate annual business plan, and helping to set and monitor performance standards.
• To support the work of the Obstetrics and Gynaecology Consultant Group, ensuring that there is cover for clinical activities or that they are cancelled if there is no cover.
• To manage staff annual leave, and sickness absence, ensuring cover throughout the service as required within budget allocation.

Person specification

Qualifications

Essential criteria

• Significant experience with working with patients and staff in the NHS
• Evidence of further relevant study and on-going professional development

Desirable criteria

• Evidence of training in management skills (e.g project management)
• NHS Management training/First line management

Experience

Essential criteria

• Significant experience of managing staff
• Experience of managing change in clinical service settings
• Familiarity with clinical service management issues
• Significant experience of using computer systems including database manipulation
• Significant experience of working in a multidisciplinary team within the NHS or extensive admin experience
• Experience of interagency working i.e internal and external to area of responsibility
• Operational management experience
• Familiarity with basic IT applications

Desirable criteria

• Knowledge of Access application
• Aptitude of managing statistical information and presentation
• Knowledge of 18 week waiting times rules

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Assistant Service Manager- Womens Health (PDF, 462.3KB)
• Working at LGT (PDF, 4.2MB)