Assistant Service Manager

Allscreens Nationwide Ltd; Poole; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

OTE up to £48,000

Manufacturer training

25 days leave

Bonus scheme

Pension scheme

Cycle to work

Eye care vouchers

Staff discounts

Paid overtime

Job summary

A solid automotive aftersales leadership opportunity with Allscreens Nationwide Ltd in Poole, Dorset. The role focuses on leading a busy service department within a reputable dealership, delivering excellent customer service and maintaining workshop efficiency.

The Assistant Service Manager will supervise the service team, manage workshop flow, greet customers, oversee driver movements, and ensure accurate repair orders, invoicing, and warranty processing in line with manufacturer guidelines.

Qualifications

• Proven experience in an aftersales role within the motor trade.
• Experience working as a Service Advisor is essential.
• Supervisory or managerial experience in an aftersales environment.
• Strong organisational and communication skills as the Assistant Service Manager.
• Knowledge of Kerridge or similar dealership management systems is advantageous.
• Immaculate appearance and full valid driving licence are essential.

Responsibilities

• Supervise and develop the service team to ensure high performance standards.
• Monitor workshop workload and manage workflow efficiently.
• Greet customers professionally, discussing vehicle requirements and providing updates.
• Oversee collection and delivery drivers to ensure punctuality and customer satisfaction.
• Raise and process repair orders accurately; ensure timely completion.
• Manage invoicing, warranty authorisations, and job extensions in line with manufacturer guidelines.
• Keep customers informed of costs, progress, and completion times.
• Oversee subcontracted repairs maintaining quality standards.
• Monitor team attendance, punctuality, and overall performance.
• Maintain a tidy, professional workshop environment ensuring health and safety compliance.

Skills

Aftersales experience

Service Advisor experience

Supervisory experience

Organisational skills

Communication skills

Driving licence

Kerridge knowledge

Tools

Kerridge

Job description

We are recruiting on behalf of our client for the position of Assistant Service Manager in Poole, Dorset. This role offers an excellent opportunity for skilled automotive professionals to lead and develop a busy aftersales department within a reputable dealership. The successful individual will play a key role in delivering exceptional customer service and maintaining efficient workshop operations.

Benefits of the Assistant Service Manager:

• Competitive basic salary of £38,000, with an OTE of up to £48,000
• Structured manufacturer training programmes covering the latest vehicle technologies, including electric and hybrid systems
• 25 days annual leave plus bank holidays
• Bonus scheme based on performance
• Pension scheme with employer contributions
• Additional benefits including cycle-to-work scheme, eye care vouchers, and staff discounts
• Paid overtime for Saturday duties
• Supportive team environment focused on professional growth and high standards

Duties of the Assistant Service Manager:

• Supervise and develop the service team to ensure high performance standards
• Monitor workshop workload and manage workflow efficiently
• Greet customers professionally, discussing vehicle requirements and providing updates
• Oversee collection and delivery drivers to ensure punctuality and customer satisfaction
• Raise and process repair orders accurately; ensure timely completion
• Manage invoicing, warranty authorisations, and job extensions in line with manufacturer guidelines
• Keep customers informed of costs, progress, and completion times
• Oversee subcontracted repairs maintaining quality standards
• Monitor team attendance, punctuality, and overall performance
• Maintain a tidy, professional workshop environment ensuring health and safety compliance

Requirements of the Assistant Service Manager:

• Proven experience in an aftersales role within the motor trade
• Experience working as a Service Advisor is essential
• Supervisory or managerial experience in an aftersales environment
• Strong organisational and communication skills as the Assistant Service Manager
• Knowledge of Kerridge or similar dealership management systems is advantageous
• Immaculate appearance and full valid driving licence are essential