Assistant Service Manager

Perfect Placement; Sunderland; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Basic salary up to £35,000 p.a.

On-target earnings ~£40,000 p.a.

22 days annual leave + bank holidays

Pension scheme

Staff purchase discounts

Job summary

Perfect Placement is assisting a Cardiff-based multi-franchise dealer in finding an experienced Assistant Service Manager. The role focuses on leading the service team, maintaining high customer service standards, and driving efficient workshop operations within a busy dealership environment.

You will manage customer bookings, supervise staff, and collaborate to achieve 80 vehicles daily throughput and ~7 recoveries per day, with progression opportunities within the dealer group.

Qualifications

• Proven experience in senior service or assistant service manager roles within a dealership environment.
• Familiarity with high-volume service operations in a dealership setting.
• Strong organisational and communication skills.

Responsibilities

• Assist in managing a busy service department, reporting to the Service Manager.
• Oversee a large service team to deliver excellent customer service.
• Ensure efficient operation of the service reception and bookings.
• Maximise workshop utilisation and labour sales.
• Support and organise departmental processes and administration.
• Work on the front desk handling customer enquiries and bookings.
• Maintain high standards of customer satisfaction and efficiency.
• Collaborate to meet daily vehicle throughput targets (around 80/day) and ~7 recoveries/day.

Skills

Customer service

Team leadership

Organisational skills

Communication

Driving licence

Job description

Our client, a well-established multi-franchise approved car dealership in Cardiff, is seeking an experienced Assistant Service Manager to join their team due to ongoing business expansion. This is a prestigious opportunity for a professional individual looking to develop their career within a reputable motor trade organisation. The successful Assistant Service Manager will play a vital role in maintaining high standards of customer service and operational efficiency.

Benefits for the successful Assistant Service Manager will include:

• Basic salary up to £35,000 per annum, dependent on experience and current earnings
• On-target earnings of approximately £40,000 per year, subject to achieving customer service scores and labour sales targets
• 22 days annual leave plus bank holidays, increasing to 25 days with length of service
• Workplace pension scheme
• Staff purchase discounts on cars, parts, servicing, and labour
• Manufacturer-accredited training programmes
• Expenses paid for bi-annual staff events such as summer and Christmas parties
• Achievement events and team meals
• Long-term career development within a reputable dealer group with over 60 years of industry experience

Duties as an Assistant Service Manager:

• Assist in managing a busy service department, reporting directly to the Service Manager
• Oversee and motivate a large service team to deliver excellent customer service
• Ensure the efficient operation of the service reception, including customer bookings and needs
• Maximise workshop utilisation and labour sales, contributing to departmental performance
• Support and organise departmental processes and administration
• Work on the front desk as needed, handling customer enquiries and bookings
• Maintain high standards of customer satisfaction and operational efficiency
• Collaborate with the team to meet volume throughput targets, which typically include 80 vehicles daily and approximately 7 recoveries per day
• Assist with staff training and ongoing professional development

Requirements for the Assistant Service Manager will include:

• Proven experience as a Senior Service Advisor, Assistant Service Manager, or similar role within a dealership environment
• Familiarity with high-volume service operations, ideally within a dealership setting
• Strong organisational and communication skills
• Ability to work efficiently under pressure in a busy environment
• Full UK driving licence, preferably with minimal points
• Living within a commutable distance to Cardiff or nearby area
• Demonstrated leadership and team management skills
• A professional attitude and a commitment to delivering excellent customer service

This is a well-supported role within a respected organisation, offering excellent scope for progression and development. If you are an experienced assistant service professional seeking a new challenge within a thriving dealership, this opportunity is highly recommended.