Assistant Service Manager

Perfect Placement; Godshill; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

OTE up to £48k

Training programmes

25 days holiday

Bonus scheme

Pension scheme

Cycle-to-work

Eye care vouchers

Staff discounts

Overtime paid Saturdays

Job summary

Perfect Placement are recruiting on behalf of our client for an Assistant Service Manager position in Poole, Dorset. This role oversees a busy aftersales department at a reputable dealership, delivering exceptional customer service and ensuring efficient workshop operations.

The ideal candidate will have proven aftersales experience, service advisory background, and strong supervisory skills, with knowledge of Kerridge preferred.

Qualifications

• Experience in an aftersales role within the motor trade.
• Experience working as a Service Advisor is essential.
• Supervisory or managerial experience in aftersales environment.
• Strong organisational and communication skills.
• Knowledge of Kerridge or similar dealership management systems is advantageous.
• Immaculate appearance and full valid driving licence are essential.

Responsibilities

• Supervise and develop the service team to ensure high performance standards
• Monitor workshop workload and manage workflow efficiently
• Greet customers professionally, discussing vehicle requirements and providing updates
• Oversee collection and delivery drivers to ensure punctuality and customer satisfaction
• Raise and process repair orders accurately; ensure timely completion
• Manage invoicing, warranty authorisations, and job extensions in line with manufacturer guidelines
• Keep customers informed of costs, progress, and completion times
• Oversee subcontracted repairs maintaining quality standards
• Monitor team attendance, punctuality, and overall performance
• Maintain a tidy, professional workshop environment ensuring health and safety compliance

Skills

Aftersales experience

Service Advisor background

Team supervision

Customer communication

Kerridge knowledge

Tools

Kerridge

Job description

We are recruiting on behalf of our client for the position of Assistant Service Manager in Poole, Dorset. This role offers an excellent opportunity for skilled automotive professionals to lead and develop a busy aftersales department within a reputable dealership. The successful individual will play a key role in delivering exceptional customer service and maintaining efficient workshop operations.

Benefits of the Assistant Service Manager:

• Competitive basic salary of £38,000, with an OTE of up to £48,000
• Structured manufacturer training programmes covering the latest vehicle technologies, including electric and hybrid systems
• 25 days annual leave plus bank holidays
• Bonus scheme based on performance
• Pension scheme with employer contributions
• Additional benefits including cycle-to-work scheme, eye care vouchers, and staff discounts
• Paid overtime for Saturday duties

Supportive team environment focused on professional growth and high standards

Duties of the Assistant Service Manager:

• Supervise and develop the service team to ensure high performance standards
• Monitor workshop workload and manage workflow efficiently
• Greet customers professionally, discussing vehicle requirements and providing updates
• Oversee collection and delivery drivers to ensure punctuality and customer satisfaction
• Raise and process repair orders accurately; ensure timely completion
• Manage invoicing, warranty authorisations, and job extensions in line with manufacturer guidelines
• Keep customers informed of costs, progress, and completion times
• Oversee subcontracted repairs maintaining quality standards
• Monitor team attendance, punctuality, and overall performance
• Maintain a tidy, professional workshop environment ensuring health and safety compliance

Requirements of the Assistant Service Manager:

• Proven experience in an aftersales role within the motor trade
• Experience working as a Service Advisor is essential
• Supervisory or managerial experience in an aftersales environment
• Strong organisational and communication skills as theAssistant Service Manager
• Knowledge of Kerridge or similar dealership management systems is advantageous
• Immaculate appearance and full valid driving licence are essential