Assistant Service Manager

Platinum Motor Group; Frome; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company events

Company pension

Employee discount

Free flu jabs

Free On-site parking

Health & wellbeing programme

Life insurance

Referral programme

Sick pay

& Store discount.

Job summary

Platinum Motor Group is seeking an Assistant Service Manager for our busy Frome dealership. This key customer-facing role supports the Service Manager and workshop team to deliver a professional, efficient experience from vehicle check-in to collection.

You will help schedule work, prepare estimates and ensure accurate records, while building strong customer relationships to enhance satisfaction and repeat business.

Qualifications

• 1 year of Aftersales experience preferred.
• Experience handling customer enquiries and vehicle information.
• Ability to record and communicate repair or servicing requirements clearly.

Responsibilities

• Provide warm, professional service to customers throughout their visit.
• Record servicing and repair requirements accurately and keep customers informed of progress.
• Assist in maximising workshop capacity and scheduling with the Service Manager and technicians.
• Prepare estimates and obtain authorisation for additional work.
• Support recall, warranty procedures and customer records management.
• Contribute to a welcoming, well-presented Service Department and drive customer satisfaction.

Skills

Aftersales experience

Customer service

Organisation

Communication

Teamwork

Job description

Platinum Motor Group have an exciting opportunity for an Assistant Service Manager to join our busy team at our Frome Dealership.

This is a key customer-facing role within our Aftersales operation, ideal for someone who enjoys delivering excellent customer service, keeping a busy workshop running smoothly and supporting a team to achieve high standards.

Working closely with the Service Manager, Technicians Parts & Sales Departments, you’ll help ensure our customers receive a professional, efficient and friendly experience from the moment they book their vehicle in through to collection.

As Assistant Service Manager, you’ll play an important role in the day-to-day running of the Service Department.

Your responsibilities will include:

• Providing customers with a warm, professional and efficient service throughout their visit.
• Listening carefully to customers and ensuring their servicing and repair requirements are fully understood and accurately recorded.
• Keeping customers informed about the progress of their vehicle and clearly explaining work completed, costs and any future requirements.
• Working with the Service Manager and Technicians to maximise workshop capacity and ensure work is scheduled effectively.
• Preparing estimates and ensuring all additional work is correctly authorised before being carried out.
• Identifying opportunities to recommend relevant maintenance, repairs, products and services in a professional and customer-focused way.
• Ensuring job cards, invoices, warranty documentation and customer records are accurate and complete.
• Maintaining customer and vehicle information on the dealership management system.
• Supporting manufacturer recall and warranty procedures.
• Helping to resolve customer queries or concerns promptly, courteously and sympathetically.
• Ensuring payments are handled accurately and in accordance with company procedures.
• Helping maintain a professional, welcoming and well-presented Service Department.
• Building strong relationships with customers and encouraging repeat business.
• Supporting the Service Manager with the smooth day-to-day operation of the department and identifying opportunities to improve customer satisfaction, efficiency and profitability.

What we’re looking for:

We’re looking for someone who combines excellent customer service skills with strong organisation and attention to detail.

You’ll ideally have experience within an automotive service or aftersales environment and be comfortable dealing with customers, technicians and Team Members across a busy dealership.

You should be able to:

• Communicate clearly, confidently and professionally.
• Deliver a consistently high standard of customer service.
• Remain calm and effective when handling customer concerns or complaints.
• Accurately record customer, vehicle and repair information.
• Manage multiple priorities in a fast-paced environment.
• Understand the importance of accurate job costing and invoicing.
• Work effectively as part of a team while also taking responsibility when required.
• Use computerised dealership or customer management systems confidently.
• Maintain high professional standards of presentation and conduct.

Experience:

1 year of Aftersales experience (preferred)

Knowledge of manufacturer warranty, goodwill and customer care procedures would be particularly beneficial, as would previous experience in a Service Advisor, Senior Service Advisor, Assistant Service Manager or similar automotive aftersales role.

At Platinum, customer service is at the heart of everything we do. As Assistant Service Manager, you’ll have the opportunity to take on real responsibility within our Frome dealership while developing your knowledge and experience within a successful automotive business.

If you’re passionate about delivering outstanding customer service, enjoy working in a busy dealership environment and are ready to take the next step in your automotive aftersales career, we’d love to hear from you.

Benefits

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free On-site parking
• Health & wellbeing programme
• Life insurance
• Referral programme
• Sick pay
• & Store discount.