Assistant Service Manager

Jago Consultants; Maidstone; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading dealer group is seeking an experienced Assistant Service Manager / Service Reception Manager for their garage in Maidstone. This role offers a competitive salary package, with opportunities for professional growth and development while overseeing all aspects of service operations and team management.

Qualifications

• Minimum of 3 years' experience in a similar role such as Service Manager or Senior Service Advisor.
• Demonstrable stable career path and leadership abilities.
• Ability to balance hands-on work with management responsibilities.

Responsibilities

• Lead and motivate team, ensuring high-quality service.
• Oversee operations of Service Department in absence of Service Manager.
• Monitor performance against business objectives and targets.

Skills

Leadership

Motivation

Customer Service

Conflict Resolution

Job description

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Assistant Service Manager / Service Reception Manager required by my Main Dealer Motor Garage based in the Maidstone area of Kent.

Job Role – Assistant Service Manager / Service Reception Manager

Job Location – Maidstone, Kent

Salary circa 27k basic / 33k OTE

Your previous experience will have been in a similar role, or perhaps as a Service Manager, Front of House Manager, Workshop Controller, or Senior Service Advisor.

• You will need to lead by example on a daily basis.
• Have an enthusiastic and passionate personality to drive and motivate your team.
• You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
• To oversee all aspects of the Service Department operations in the absence of the service manager.
• To challenge and drive the performance of the front-of-house staff.
• Managing, coaching, and motivating employees to ensure a high quality of staff.
• Assist with monitoring performance against agreed targets.
• Ensuring correct completion of Vehicle Health Checks, upsell conversions, and follow-up of unsold, deferred work processes.

About You:

• Preferably a minimum of 3 years' experience as a Senior Service Advisor, Workshop Controller, Service Reception Manager, or Assistant Service Manager who is highly successful in their current position or already in a similar role.
• You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group.
• Can demonstrate a stable career path.
• Be capable of balancing the hands-on approach of helping your team, along with running the department when the Service Manager is unavailable.

This is a superb position with an industry-leading dealer group.