Assistant Service Manager -Bury St Eds and Haverhill

Mencap; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Service Manager to lead a team of Support Workers in a dynamic environment. This full-time role offers the chance to make a significant impact on the lives of individuals with learning disabilities. You will be responsible for mentoring staff, ensuring compliance, and supporting the Service Manager in daily operations. The ideal candidate will be motivated, organized, and passionate about advocacy. Join a team that values your contributions and offers extensive training and development opportunities, making your work truly meaningful.

Benefits

24 days holiday plus bank holidays

Service related sick pay

Mencap Pension Plan with contributions

Loans for debt consolidation and bikes

Interest-free season ticket loans

Discounts and cashback at major retailers

Health cash plan for dental and therapy

Employee assistance program

Quarterly award scheme

Access to training and development

Qualifications

• Experience in a management role supporting teams and individuals.
• Ability to use electronic systems and manage documentation effectively.

Responsibilities

• Mentor and manage Support Workers while ensuring smooth service operations.
• Support the Service Manager with management tasks and team development.

Skills

Motivation

Organizational Skills

Leadership

Communication

Advocacy for Learning Disabilities

Education

Relevant Management Experience

Tools

Office Base (Kinetic) Systems

Electronic Systems

Job description

Job Advert

A fantastic opportunity has arisen for a Permanent Assistant Service Manager (Full-Time 37.5 hrs) shared between our service in Haverhill and Bury St Edmunds.

This is a great opportunity for someone who is ready to take the next step in their career with support to develop, or for someone who is looking to get stuck into a new challenge.

The role of the ASM will be to mentor and manage a tight team of Support Workers as well as ensuring the smooth running of the service alongside the Service Manager.

You will be required to work flexibly across the week to ensure that management support is available across site, alongside the rest of the management team.

You will need to be confident enough to lead, support and direct staff and flourish in a management role.

We are looking for someone who:

1. Is motivated and committed to getting results
2. Has an eye for detail
3. Has strong organisational skills and time keeping
4. Will be an advocate for people with a learning disability
5. Is approachable and able to support their team

This role will include:

1. Supporting the Service Manager by undertaking agreed management tasks.
2. Supporting and developing the staff team.
3. Promoting a team culture where the team are confident in being accountable and making decisions.
4. Supporting the team to be compliant in their induction and training.
5. Undertaking effective and agreed My Mencap Journey reviews for team members.
6. Leading on the review and implementation of support planning, risk assessment and evidence outcome-based support.
7. Contributing to and overseeing systems and records that support health and safety and maintenance of service environment as required.
8. Contributing to the monitoring and completion of management reporting systems.
9. Contributing to monitoring and completion of administration systems such as reviewing time sheets and inputting information into Office Base (kinetic) systems and invoice systems.
10. To be confident in being able to work using a computer and electronic systems.
11. You will be required to demonstrate that you have developed enough skills and knowledge to be able to progress to a future Service Manager role.

The post will be off rota; however, there is an expectation to work flexibly including working evenings and weekends.

*All roles are subject to an enhanced DBS check and suitable references.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website.

JOB ID: 33069

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
• Service related sick pay when 6 month probation is completed
• Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
• Membership of Mencap Pension Plan to include up to 3 times salary death in service life cover AND Income Protection of 50% salary to be triggered at 26 weeks of long-term sickness
• Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
• Interest-free season ticket loans
• Discounts and cashback from 3% to 30% at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round-the-clock employee assistance program for advice and support
• Quarterly award scheme and recognition at every 5 years through our YouRock program
• Access to award-winning training and development

*T&C's apply based on contract

About Mencap

At Mencap we work in partnership with people with a learning disability. We do this by providing high quality, flexible services that support people, including young adults, to live as independently as possible in their own homes and in the community.

Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist.

You’ll make new friends and feel inspired to reach your potential. We will ask a lot of you - but you’ll get back so much more. With us, it is never ‘just a job’.

In return for your hard work and passion, we can give you real meaning and purpose in your work.