Assistant Service Manager

Jago Consultants; Canterbury; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading dealer group in Canterbury is seeking an Assistant Service Manager to oversee service operations. The ideal candidate will have a proven successful background in similar roles with strong leadership and team motivational skills. Responsibilities include managing staff, resolving issues, and ensuring high performance in a dynamic environment.

Qualifications

• Minimum 3 years as Senior Service Advisor or similar role.
• Stable career path required.
• Ability to lead and motivate a team.

Responsibilities

• Oversee all operations of the Service Department in the absence of the Service Manager.
• Lead and manage team performance against targets.
• Resolve staff and customer concerns as they arise.

Skills

Leadership

Customer Service

Team Motivation

Job description

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Assistant Service Manager required by my Main Dealer Motor Garage based in the Canterbury area of Kent.

Job Role – Assistant Service Manager

Job Location – Canterbury, Kent

Salary – 28k basic / 36k OTE

You previous experience will have been in a similar role, or perhaps a Service Manager, Workshop Controller or Senior Service Advisor.

• You will need to lead by example on a daily basis
• Have an enthusiastic and passionate personality to drive and motivate your team.
• You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
• To oversee all aspects of the Service Department operations in the absence of the service manager
• To challenge and drive the performance of the front-of-house staff
• Managing, coaching and motivating employees to ensure a high quality of staff.
• Assist with Monitoring performance against agreed targets.
• Ensuring correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process.

About You:

• Preferably a minimum of 3-years experience as a Senior Service Advisor / Workshop Controller who is highly successful in their current position or already in a similar role
• You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
• Can demonstrate a stable career path
• Be capable of balancing the hands-on approach of helping your team, along with running the department when the Service Manager is unavailable.

This is a superb position with an industry leading dealer group.