Assistant Service Manager

Great Ormond Street Hospital for Children NHS Foundation Trust; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare institution in London seeks an Assistant Service Manager to provide strong leadership to administrative teams, ensuring operational efficiency and engagement with staff. The role involves coordinating outpatient clinics and managing performance metrics while fostering a diverse and inclusive environment.

Qualifications

• Strong leadership for administrative teams.
• Engage staff in management systems.
• Coordinate outpatient clinics and theatre lists.

Responsibilities

• Ensure staff awareness of Trust’s vision.
• Monitor performance and support RTT validators.
• Assist in producing specialty-specific service reports.

Skills

Leadership

Team Management

Operational Efficiency

Job description

Provide strong, professional leadership to the administrative teams they manage, within their specialties. Work in partnership with the Service/Operational Manager and with the other Assistant Service Managers within the division, as well as the clinical leads for their assigned specialties.

Engage all staff groups in the development, delivery and sustainment of innovative and effective management systems to ensure maximum operational efficiency within the Division.

Ensure that staff within the specialities are aware of, and working towards, the Trust’s vision and the specific objectives and operational targets of the specialty. These will include the 18 week target and Better Values projects.

Ensure effective processes and procedures are in place to monitor and track performance and to support and guide the work of the RTT validators regarding the 18 week targets and pathways.

Carry out performance appraisals as per the Trusts policy and to maintain an environment of constant improvement amongst the staff

To manage the A&C staff to anticipate any shortages and to take action to minimise the impact of these on service delivery

To support the Operations/Service managers, as appropriate in sustaining high standards of clinical governance and safety across all services within Neurosciences.

To provide regular and accurate outpatient waiting time data to service managers.

To coordinate extra outpatient clinics. This will involve communicating with the clinical team in question, the outpatient team (reception cover, nursing cover, and room availability) and any diagnostic services relevant for the clinic in question.

To coordinate extra theatre lists, where appropriate. This will involve liaising with the clinical teams, and theatre management staff.

To assist in the production of monthly specialty-specific service reports ahead of regular service meetings.

To attend monthly specialty reviews for the relevant specialties

To minute monthly service meetings for relevant divisional specialties, as required

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

For further details / informal visits contact: Name: Kieran Gissane Job title: Service Manager Email address: [e-mail] Telephone number: 02074059200

ext 8367

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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