Urgent and Emergency Care Assistant Service Manager

Homerton Healthcare NHS Foundation Trust; London; On-site; GBP 44,000 - 54,000; Full time

Job summary

An established healthcare provider is seeking an Urgent and Emergency Care Assistant Service Manager to join their dynamic team in London. This pivotal role involves providing operational management to various emergency care services, ensuring compliance with clinical governance, and supporting the divisional management team. The ideal candidate will possess strong leadership and communication skills, along with a background in operational management within the NHS. With a commitment to equality and diversity, this organization fosters an inclusive work environment where all staff can thrive and contribute to high-quality patient care. If you are passionate about making a difference in urgent care services, this opportunity is perfect for you.

Benefits

Flexible working options

Support for professional development

Comprehensive hospital and community health services

Qualifications

• University degree or equivalent experience in management required.
• Excellent IT skills and ability to manipulate data in Excel.

Responsibilities

• Manage the Urgent Care Rota Coordination and support administrative teams.
• Ensure compliance with clinical governance systems and processes.

Skills

Excellent written and verbal communication skills

Excellent interpersonal skills

Teamwork and leadership skills

IT skills including Outlook, Word, Excel and Access

Ability to manipulate data in Excel

Prioritise workload and multitask

Work to tight deadlines under pressure

Education

University degree in a relevant discipline

Equivalent certificate/diploma in management/leadership

IT courses completed in Excel and Access

Tools

Excel

Access

Outlook

Word

Job description

Urgent and Emergency Care Assistant Service Manager

Band 6

Main area: Urgent and Emergency Care
Grade: Band 6
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 293-EMRS2-0388-A

Site: Homerton Healthcare NHS Foundation Trust
Town: London
Salary: £44,806 - £53,134 p.a. inc.
Salary period: Yearly
Closing: 05/01/2025 23:59

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Job overview

The post holder will be a key member of the Divisional Management Team and will have a range of responsibilities supporting the Divisional Management team by providing operational management to the Emergency Department (ED), Same Day Emergency Care (SDEC), Medical Day Unit (MDU), and Acute Care Unit (ACU).

They will be responsible for several key areas, including the support of Urgent Care Services. They will work closely with the divisional management team in the operational management of its clinical services. Within the management of the division, they will have a role in operational management, and in the management of staff.

Main duties of the job

• Line manage the Urgent Care Rota Coordination. They will provide effective leadership to the administrative team, supporting them to ensure the service rotas are maintained to a high standard, having oversight of any staffing issues, and escalating to the Service Manager.
• Work closely with the divisional management team and the Trust clinical governance team to ensure compliance with existing clinical governance systems and processes. This will involve regular review of incidents, complaints and PALs inquiries within the division and appropriate follow-up. The post holder will provide practical support to both the divisional management team and the clinical teams, in order to enable them to respond to and close incidents, complaints and PALs inquiries in a timely and appropriate manner.
• Liaise with both the management team and clinical colleagues to collect and submit data relating to a number of Trust data requirements. The Assistant Service Manager will be required to liaise with clinical teams and service managers to ensure complete and timely data submission.
• Provide practical support to the divisional management team in terms of assisting in the production of specialty-specific service reports, taking minutes for the divisional management team meeting and other ad hoc divisional meetings as required.

Working for our organisation

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Education / Qualifications

• University degree in a relevant discipline OR equivalent certificate/diploma in management/leadership or equivalent experience.
• IT courses completed in Excel and Access or equivalent experience.

Skills / Abilities

• Excellent written and verbal communication skills.
• Excellent interpersonal skills and the ability to engage and motivate clinical teams.
• Teamwork and leadership skills.
• Excellent IT skills including Outlook, Word, Excel and Access.
• Ability to manipulate data in Excel and produce charts.
• Willingness and ability to learn.
• Prioritise workload and multitask.
• Work to tight deadlines under pressure.

Experience

• Experienced administrator.
• Experience of operational management.
• Involvement in audit/research with demonstrated effect.
• Working within a multi-disciplinary team.
• Experience of retrieving and understanding complex information from electronic databases.
• NHS experience.
• Experience of project management.

Knowledge

• Management principles and practice including performance management.
• Knowledge/understanding of confidentiality issues.
• Knowledge of national urgent and emergency care targets.
• Knowledge of Doctors rotations.
• Standards and related data collection and reporting techniques.

Other Requirements

• Commitment and adherence to the Equality Act.
• Understanding of the Trust values.
• Flexible approach to work.

General Guidance for Applicants

Please ensure that you read the "Guidance Notes On Submitting An Application" under "Additional Documentation" before completing your application.

Please note: we reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

We are committed to achieving equality and inclusion at Homerton Healthcare NHS Foundation Trust, and we respect and value the diversity and differences of our patients and our people, ensuring everyone is enabled to thrive, feels a sense of belonging, and is able to be their authentic self. We offer a range of flexible working options that enable you to balance your work and personal life, including part-time, compressed hours, remote working and job-shares.

If you are interested in joining our team, please let us know your preferred working pattern in your application, and we will consider all requests for flexible working and try to accommodate them wherever possible.

Please note that secondment arrangements will be considered for any fixed term positions, with the agreement of the existing line manager.

We are committed to equal opportunities, and have been approved as a Disability Confident Employer.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name: Anna McEvoy
Job title: Urgent and Emergency Care Performance Manager
Email address: [e-mail]
Telephone number: 02085105541