Assistant Resident Services Manager

Cobalt Recruitment; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Resident Services Manager for a luxurious Build To Rent development in East London. This role is crucial for ensuring residents receive outstanding service and that the site is managed efficiently. You will support the Resident Services Manager, lead a team, and implement strategies to enhance resident engagement. With a focus on customer service and a positive attitude, you’ll thrive in a collaborative environment. If you are passionate about property management and enjoy working with people, this opportunity is perfect for you.

Qualifications

• Experience in a customer-facing role, ideally in hospitality or property.
• Ability to manage a team and implement health & safety standards.

Responsibilities

• Support day-to-day operations and manage site team schedules.
• Deliver exceptional customer service and boost resident satisfaction.

Skills

Customer Service

People Management

Communication Skills

Health & Safety Awareness

Flexibility

Microsoft Office Proficiency

Education

Experience in Hospitality/Property Management

Tools

Microsoft Office

Job description

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Executive Consultant specialising in Real Estate - Build to Rent, Co-Living and PBSA

Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a people management hire, for a luxurious Build To Rent development in East London as an Assistant Resident Services Manager

For this position, applicants will need a background within property of some description, as well as a proven track record of people management.

You will be a pivotal member of the site team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Community Manager, providing an exceptional resident experience through delivery of first-class customer service.

Working 1 in 3 Saturdays on a rota shift pattern.

Overview

• To support the RSM in the day to day management of the operations of the
• Be responsible for the management of the site team, including managing working rota's
• Deliver exceptional customer service to all residents
• Manage resident engagement and help with strategies to boost resident satisfaction
• To work with the lettings function of the business to help maintain high-occupancy

Requirements

• Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
• Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
• Continually strives to improve knowledge, skills and abilities to produce the best results
• A flexible approach, dedication to working well in a team
• Positive attitude and ability to go above and beyond for residents with little supervision
• Proficient with common software eg Microsoft/Windows etc
• Excellent communication skills, including written and verbal English and numeracy
• Experience with events desirable

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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