Service Manager

Allscreens Nationwide Ltd; Hempstalls; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle or car allowance

Employee discounts on products and ser

Manufacturer training and development

Monday to Friday

Job summary

A Service Manager position in Stoke, Staffordshire, is available with Allscreens Nationwide Ltd. You will lead the aftersales department at a reputable main dealer, ensuring top-tier customer satisfaction, workshop efficiency, and profitability.

Key duties include managing daily workshop operations, mentoring Service Advisors and Technicians, monitoring CSI, and driving cost control to maximise labour utilisation. Monday to Friday role with development opportunities.

Qualifications

• Proven experience in automotive aftersales management within a main dealer environment.
• Strong leadership and team development skills.
• Commercial awareness with a solid understanding of financial metrics.

Responsibilities

• Lead and manage the aftersales department, maintaining high levels of customer satisfaction.
• Oversee daily workshop operations, optimising efficiency and productivity.
• Develop and mentor Service Advisors, Technicians, and support staff as a Service Manager.
• Monitor customer feedback, including manufacturer CSI scores, and implement improvements.
• Ensure manufacturer compliance and adherence to relevant standards.
• Drive departmental profitability by controlling costs and maximising workshop labour utilisation.
• Implement initiatives to enhance the customer experience and promote customer loyalty.
• Manage financial performance against targets and KPIs.

Skills

Leadership

Team development

Customer satisfaction

Financial awareness

Communication

Job description

We are recruiting for a Service Manager in Stoke, Staffordshire, on behalf of a reputable main dealer. This is an excellent opportunity for a skilled motor trade professional to lead a busy aftersales department, ensuring high standards of customer satisfaction, workshop efficiency, and departmental profitability.

• OTE £70,000+ with performance-related bonus
• Company vehicle or car allowance (where applicable)
• Employee discounts on a range of products and services
• Manufacturer training and development programmes
• Monday to Friday working pattern

Duties of a Service Manager:

• Lead and manage the aftersales department, maintaining high levels of customer satisfaction
• Oversee daily workshop operations, optimising efficiency and productivity
• Develop and mentor Service Advisors, Technicians, and support staff as a Service Manager
• Monitor customer feedback, including manufacturer CSI scores, and implement improvements
• Ensure manufacturer compliance and adherence to relevant standards
• Drive departmental profitability by controlling costs and maximising workshop labour utilisation
• Implement initiatives to enhance the customer experience and promote customer loyalty
• Manage financial performance against targets and KPIs

Requirements of a Service Manager:

• Proven experience in automotive aftersales management within a main dealer environment
• Strong leadership and team development skills
• Commercial awareness with a solid understanding of financial metrics
• Experience managing workshop performance and customer satisfaction
• Excellent communication, organisation, and problem-solving abilities
• Desirable: experience within a German main dealership; familiarity with ElsaPro, ODIS, and DMS systems

This Service Manager vacancy presents a rewarding challenge for an experienced motor trade professional eager to lead and develop a successful dealership team. Our client values driven individuals committed to delivering excellent service standards and operational excellence.