Assistant Service Manager

TN United Kingdom; Crawley; On-site; GBP 42,000 - 48,000; Full time

Job summary

A leading company in Crawley is seeking an Assistant Service Manager to support daily operations and enhance customer relationships. The role involves managing service team activities, driving revenue growth, and ensuring compliance with health and safety regulations. Ideal candidates will have strong communication skills, managerial experience, and a proactive attitude. This position offers a competitive salary and benefits, including a pension plan and company-provided equipment.

Benefits

Company Pension Plan

Phone provided

Laptop provided

Life Assurance

Qualifications

• Exceptional communication skills for engaging with engineers and customers.
• Previous experience in a similar managerial role or a seasoned engineer ready for management.

Responsibilities

• Assist the Service Manager with daily operations and customer relationships.
• Support management of service team and workshop activities.
• Monitor and improve aftersales processes and KPIs.

Skills

Communication

Motivation

Attention to Detail

Organization

Education

Managerial Experience

Tools

Microsoft Word

Microsoft Excel

Job description

Assistant Service Manager Job Overview

• Assist the Service Manager with daily operations of the department.
• Build and maintain strong relationships with customers by providing regular updates, addressing concerns, and resolving issues promptly and professionally.
• Support management of all aspects of the service team and workshop activities.
• Partner with the Service Manager to drive revenue growth and profitability through effective upselling and customer retention strategies.
• Help manage Work in Progress to ensure it remains at a sustainable level, in accordance with company policy, while optimizing all callouts.
• Continuously monitor and improve aftersales processes by identifying opportunities for improvement and implementing operational enhancements.
• Track key performance indicators (KPIs) and assist in taking corrective actions when necessary to improve departmental performance.
• Support the development and execution of strategies aimed at achieving departmental goals and objectives.
• Coordinate with other departments to ensure the availability of parts and the efficient use of technicians' time.
• Assist with compliance to health and safety regulations and standards.
• Ensure that all Service department administrative procedures and processes are properly followed.
• Provide mentorship and support to technicians, focusing on the development of apprentices and trainees.

Job Requirements

• Exceptional communication skills to effectively engage with engineers, customers, and colleagues.
• A highly motivated, positive, and proactive attitude.
• Strong computer skills, particularly in Microsoft Word and Excel.
• Excellent attention to detail and organizational abilities.
• A solid understanding of machinery and seasonal demands faced by customers and the business.
• Comfortable working to tight deadlines in a fast-paced environment.
• Ability to perform well under pressure and maintain high standards.
• Previous experience in a similar managerial role within the industry or a related field, or a seasoned engineer ready to transition into management.

Salary & Benefits

• Annual salary of £42k - £48k, depending on experience.
• Monday-Friday, 8am-5pm, with some Saturdays on a rota basis.
• Company Pension Plan - 7% employer contribution and 3% employee contribution.
• Phone and Laptop provided.
• Life Assurance.