Assistant Sales Desk Manager

T2P Recruitment Ltd; Northampton; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Private Medical Insurance

Death in Service

Electric Vehicle Scheme

Retail discount platform

Ongoing training and development

Career progression

Job summary

T2P Recruitment Ltd is seeking an Assistant Sales Desk Manager in Northampton. You will support the leadership of a busy internal sales function, coach the team, and ensure targets are met while delivering excellent customer service.

Work closely with the Head of Sales to manage daily operations, recruit and onboard staff, and maintain CRM integrity in a fast-paced environment.

Qualifications

• Experience leading sales teams and coaching staff.
• Strong communication and leadership skills.
• Good understanding of sales processes and KPI tracking.

Responsibilities

• Support day-to-day management of the Sales Desk.
• Coach, mentor and develop Internal Sales Executives.
• Monitor sales performance and produce KPI reports.
• Conduct one-to-one reviews and call coaching.
• Manage workloads and ensure CRM accuracy.
• Support recruitment, onboarding and training.
• Serve as first point of escalation for customer issues.
• Provide management cover when required.

Skills

Coaching

Leadership

Customer service

Sales performance

Communication

Tools

CRM systems

Job description

Assistant Sales Desk Manager Northampton 38,000

Are you an experienced Team Leader looking for your next challenge?

We're looking for an Assistant Sales Desk Manager to support the leadership of a busy internal sales function within a fast-growing business. This is an excellent opportunity for someone who enjoys coaching people, driving performance and delivering exceptional customer service.

The Role

Working closely with the Head of Sales, you'll support the day-to-day management of the Sales Desk, ensuring the team consistently achieves sales targets while maintaining excellent customer service standards.

Key responsibilities include:

• Supporting the day-to-day management of the Sales Desk
• Coaching, mentoring and developing Internal Sales Executives
• Monitoring sales performance and producing KPI reports
• Conducting one-to-one reviews and call coaching
• Managing workloads and ensuring CRM accuracy
• Supporting recruitment, onboarding and training
• Acting as the first point of escalation for customer issues
• Providing management cover when required

About You

You'll ideally have:

• Previous experience as a Sales Team Leader, Internal Sales Supervisor or Assistant Manager
• Experience coaching and developing sales teams
• Strong commercial awareness
• Excellent communication and leadership skills
• Experience using CRM systems
• The ability to work in a fast-paced sales environment
• A proactive, organised and customer-focused approach

What's on Offer?

• 38,000 salary
• 25 days holiday plus Bank Holidays
• Pension scheme
• Private Medical Insurance
• Death in Service
• Electric Vehicle Scheme
• Retail discount platform
• Ongoing training and development
• Genuine opportunities for career progression