Sales Desk Lead – Coaching & KPI-Driven Growth

T2P Recruitment Ltd; Spratton; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Private Medical Insurance

Death in Service

Electric Vehicle Scheme

Retail discount platform

Ongoing training and development

Career progression opportunities

25 days holiday plus Bank Holidays

Job summary

T2P Recruitment Ltd is seeking an Assistant Sales Desk Manager in Northampton to support the leadership of a busy internal sales function. You will coach, develop and mentor Internal Sales Executives while helping the team hit targets and maintain excellent customer service.

Reporting to the Head of Sales, the role involves managing the Sales Desk, monitoring performance with KPI reports and ensuring CRM accuracy, plus supporting recruitment and training.

Qualifications

• Previous experience as a Sales Team Leader, Internal Sales Supervisor or Assistant Manager.
• Experience coaching and developing sales teams.
• Strong commercial awareness.
• Excellent communication and leadership skills.
• Experience using CRM systems.
• The ability to work in a fast-paced sales environment.
• A proactive, organised and customer-focused approach.

Responsibilities

• Supporting the day-to-day management of the Sales Desk
• Coaching, mentoring and developing Internal Sales Executives
• Monitoring sales performance and producing KPI reports
• Conducting one-to-one reviews and call coaching
• Managing workloads and ensuring CRM accuracy
• Supporting recruitment, onboarding and training
• Acting as the first point of escalation for customer issues
• Providing management cover when required

Skills

Team Leadership

Coaching

KPI reporting

Customer service

Recruitment & training

Tools

CRM systems

Job description

T2P Recruitment Ltd is seeking an Assistant Sales Desk Manager in Northampton to support the leadership of a busy internal sales function. You will coach, develop and mentor Internal Sales Executives while helping the team hit targets and maintain excellent customer service.

Reporting to the Head of Sales, the role involves managing the Sales Desk, monitoring performance with KPI reports and ensuring CRM accuracy, plus supporting recruitment and training.