Assistant Restaurant Manager

Phyllis Court Members' Club Limited; Henley-on-Thames; On-site; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

28 days holiday (pro rata)

Job summary

Phyllis Court Club in Henley-on-Thames is seeking an Assistant Restaurant Manager to lead the Food & Beverage team, delivering exceptional service and wine recommendations to our Members and Guests.

The role requires 40 hours a week with shift work including mornings, evenings, weekends and bank holidays; candidates should have proven leadership, strong communication, and a proactive approach. Training and rota planning are part of the duties.

Qualifications

• Experience in a similar role would be beneficial.
• Strong communication and leadership skills.
• Highly organised approach to work, ability to prioritise in a busy environment, and delegate when required.

Responsibilities

• Leading the team to deliver an exceptional experience to our Members and Guests and to ensure the highest levels of service.
• Oversee and lead food and beverage events, and other day-to-day operations within budgeted guidelines and to high standards.
• Monitor all restaurant sales ensuring Members and Guests receive prompt and accurate service in accordance with Club standards and correct charging.
• Identify team member and Member needs and respond proactively to all concerns in line with Club policies and SOPs.
• Ensure that all food and beverage assistants are tasks in line with business needs.
• Ensure billing is done correctly and in accordance with company policy and be available for queries regarding guest issues.
• Complete rotas on a monthly basis.

Skills

Leadership

Communication

Team training

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

Salary up to £33,165.30 depending on experience

40 Hours per week (shift work including mornings, evenings, weekends and Bank Holidays, with no split shifts. Duty Manager shifts on a rotational basis)

About Phyllis Court Club

Phyllis Courtis a private members club situated in a grand riverside manor,set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river & the countrysidebeyond.

Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends & colleagues, with the highlight of the year being Henley Regatta We pride ourselves on creating a welcoming and respectful environment for both members and staff, with teamwork and high standards at the heart of everything we do.

The Role

As a natural and positive leader you will be able to train and support the team of Food and Beverage Supervisors and Assistants. You will have excellent knowledge of food and beverage and be able to recommend wines that will pair with our excellent menus to ensure that all Members and Guests of Phyllis Court Club have a positive and memorable experience.

Responsibilities will include

• Leading the team to deliver an exceptional experience to our Members and Guests and to ensure the highest levels of service.
• Oversee and lead food and beverage events, and other day-to-day operations, within budgeted guidelines and to the highest standards.
• Monitor all restaurant sales ensuring Members and Guests are receiving prompt and accurate service in accordance with Club standards and correct charging.
• Identify both team member and Member needs and respond proactively to all their concerns in line with Club policies and standard operating procedures.
• Ensure that all food and beverage assistants are tasked in line with the needs of the business.
• Ensure billing is done correctly and in accordance with company policy.Be available for any queries as regards guest issues.
• Complete rotas on a monthly basis.

Skills and Experience

• Experience in simila role would be beneficial
• Strong communication and leadership skills
• Highly organised approach to work, including ability to prioritise in a busy environment, successfully negotiate any conflict and delegate upwards when required.
• Ability to train team members to quality service standards.
• Competent user of Microsoft office suite & software or technical confidence with similar software.

Our values

At Phyllis Court, we expect all team members to reflect our core values: Respect, Integrity, Teamwork and Accountability.

We are committed to creating a supportive, inclusive and respectful working environment.

Phyllis Court Club Benefits

As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court.

• Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online)
• Gym & swim access at the Fitness Centre
• Employee Assistance Programme (EAP) and wellbeing support
• Meals and hot drinks while on duty
• Complimentary parking onsite
• Friends and family tickets for Henley Royal Regatta
• Staff socials and events
• Automatic enrolment in the Club pension scheme
• Membership to the Institute of Hospitality after successfully passing probation

All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Successful completion of probationary period is also subject to satisfactory DBS disclosure and references.

Phyllis Court Club, Marlow Road, Henley-on Thames, RG9 2HT

Department

Food & Beverage

Job Title

Assistant Restaurant Manager

Experience

Restaurant Manager, Food and Beverage Supervisor, Events, Fine Dining