Food and Beverage Assistant

Phyllis Court Club; Henley-on-Thames; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Hospitality Rewards (discounts at high

Gym & swim access

Employee Assistance Programme (EAP)

Meals and hot drinks while on duty

Complimentary parking onsite

Friends and family tickets for Henley

Staff socials and events

Automatic enrolment in the Club

Membership to the Institute of Hospit

Job summary

Phyllis Court Club in Henley-on-Thames is seeking a Food and Beverage Assistant to join a small team delivering warm, friendly service to Members and Guests. You will help with bar/restaurant setup, take orders accurately, and ensure cleanliness and safety.

The role requires experience in hospitality, strong customer service, and an organised approach in a busy environment. The position offers on-site work and staff benefits.

Qualifications

• Experience in restaurants, bars or events is required.
• Experience in customer service is required.
• Organised approach to work, ability to prioritise in a busy environment.
• Strong customer service approach and ability to elevate issues as required.

Responsibilities

• Be responsible for the day to day running of service within SOPs: setting up bar/restaurant, health and safety measures, taking orders, charging correctly.
• Assist with room setups, table clearing, food delivery, and beverage preparation.
• Train on and build knowledge of menus; offer food, wine, and beverage suggestions.
• Complete all assigned training within timeframes.
• Maintain a clean work area with a 'Clean As You Go' standard.
• Keep work area well stocked at start and end of shift.
• Support a collaborative team environment with positive behaviour with Colleagues and Members.

Skills

Restaurant experience

Customer service

Organised

Communication skills

Job description

40 Hours per week (shift work including mornings, evenings, weekends and Bank Holidays, with no split shifts)

About Phyllis Court Club

Phyllis Court is a private members club situated in a grand riverside manor,set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river & the countryside beyond.

Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends & colleagues, with the highlight of the year being Henley Regatta.

We pride ourselves on creating a welcoming and respectful environment for both members and staff, with teamwork and high standards at the heart of everything we do.

The Role

The Food and Beverage Assistant role reports to the Supervisor and works as part of a small team responsible for ensuring our Members receive a warm and friendly welcome and any queries are dealt with in an efficient and professional manner. You will be expected to deliver exceptional service to both Club Members and Guests alike, keeping good cleanliness, and health & safety to the forefront of all you do.

Responsibilities will include

• Be responsible for the day to day running of service within the guidelines set by management and the departments standard operating procedures (SOPS) e.g., setting up the bar/restaurant, health and safety measures, taking food and drink orders from Members accurately and charging correctly.
• Assist with room set ups, table clearing, food delivery, beverage preparation and delivery.
• Train on and build food and beverage knowledge to know and understand the menus and offer food, wine, and beverage suggestions.
• Complete all assigned training within timeframes given.
• Keep Member and work areas clean with a ‘Clean As You Go’ standard adherence.
• Keep work area well stocked at beginning and end of shift.
• Support a strong collaborative team environment maintaining friendly positive behaviour with Colleagues and Members.

Skills and Experience

• Previous working experience in restaurants, bars or events.
• Experience held working in customer service
• Organised approach to work, including ability to prioritise in a busy environment.
• Great customer service approach and ability to ability to elevate issues as required .

Our values

At Phyllis Court, we expect all team members to reflect our core values: Respect, Integrity, Teamwork and Accountability.

We are committed to creating a supportive, inclusive and respectful working environment.

Phyllis Court Club Benefits

As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court.

• Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online)
• Gym & swim access at the Fitness Centre
• Employee Assistance Programme (EAP) and wellbeing support
• Meals and hot drinks while on duty
• Complimentary parking onsiteFriends and family tickets for Henley Royal Regatta
• Staff socials and events
• Automatic enrolment in the Club pension scheme
• Membership to the Institute of Hospitality after successfully passing probation

All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Successful completion of probationary period is also subject to satisfactory DBS disclosure and references.

Phyllis Court Club, Marlow Road, Henley-on Thames, RG9 2HT

Department

Food & Beverage

Job Title

Food and Beverage Assistant

£28,392 per annum

Experience

waiter, waitress, hospitality, events, restaurants