Assistant Reservation Manager

Cipriani; City of Westminster; On-site; GBP 34,000 - 40,000; Full time

Job summary

A luxury restaurant in the City of Westminster is seeking an experienced Assistant Reservations Manager to oversee and enhance the reservations process. The ideal candidate will have strong leadership skills and experience in luxury hospitality, ensuring exceptional guest service. This role requires proficiency with reservations systems and a commitment to maintaining high operational standards. The position offers a full-time contract with a salary of up to £40,000 yearly, alongside various health and wellbeing benefits.

Benefits

Health & wellbeing programme

Private medical insurance

Qualifications

• Proven experience in a luxury hospitality environment, ideally within restaurant or hotel reservations.
• Previous supervisory or team-lead experience with strong leadership and coaching abilities.
• Excellent organisational and time-management skills.

Responsibilities

• Oversee and manage the daily reservations process effectively.
• Respond professionally to guest enquiries via different platforms.
• Monitor booking patterns to maximise table utilisation.

Skills

Leadership abilities

Organisational skills

Communication skills

Knowledge of restaurant operations

Tools

SevenRooms

OpenTable

ResDiary

Job description

We are seeking an experienced and highly organised Assistant Reservations Manager to support the efficient operation of our reservations department at Cipriani London. The ideal candidate will have a strong background in hospitality or restaurant operations, excellent leadership abilities, and a commitment to delivering exceptional guest service. This role includes overseeing the reservations process, supporting and supervising the reservations team, managing guest communications, and working closely with senior management to optimise guest experience, table allocation, and operational efficiency.

Responsibilities

• Oversee and manage the daily reservations process, ensuring accuracy and timely handling of all guest bookings.
• Respond professionally to guest enquiries via telephone, email, and online booking platforms.
• Maintain a comprehensive understanding of the restaurant’s service standards, menu offering, seating arrangements, and operational requirements.
• Assist with training, developing, and supervising reservations team members to ensure consistent service excellence.
• Monitor booking patterns and guest preferences to maximise table utilisation and revenue opportunities.
• Ensure all reservation procedures comply with company policies, health and safety standards, and data protection requirements.
• Collaborate with the Restaurant Manager and senior management to enhance guest experience, streamline workflows, and support service objectives.
• Prepare reports and provide insights on booking trends, no-shows, VIP guests, and special requests.
• Support the smooth coordination between the reservations team and front‑of‑house operations.

Requirements

• Proven experience in a luxury hospitality environment, ideally within restaurant or hotel reservations.
• Previous supervisory or team‑lead experience with strong leadership and coaching abilities.
• Excellent organisational and time‑management skills, with the ability to manage multiple priorities effectively.
• Exceptional communication skills in British English, both written and verbal.
• Strong knowledge of restaurant operations; familiarity with culinary and service workflows is advantageous.
• Proficiency with reservations and CRM systems (e.g., SevenRooms, OpenTable, ResDiary, or similar).
• High level of professionalism, discretion, and guest‑focused service.
• Ability to lead by example and maintain Cipriani’s high standards of hospitality at all times.

Benefits

• Health & wellbeing programme.
• Private medical insurance.
• Work location: In person.

Experience: Required

Languages: English – Advanced

Employment: Full‑time

Salary: up to £40,000 yearly

Starting time: Immediate start!

About Cipriani:
International Company