Assistant Reception Manager, Hotel Du Vin

Frasers Hospitality; London; On-site; GBP 31,000; Full time

Job summary

An established industry player is seeking an Assistant Reception Manager to be the face of their hotel. This role offers the chance to deliver outstanding service and create memorable experiences for guests. With a focus on high standards, you'll lead a team dedicated to making every visit exceptional. The position comes with competitive pay, generous benefits, and opportunities for career development within a supportive environment. If you have a passion for hospitality and a commitment to excellence, this could be your next career step.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Wellness & National Campaign Days

Complimentary stays on anniversaries

Qualifications

• Experience in a customer-facing role with a focus on high standards.
• Familiarity with CMS software is a plus.

Responsibilities

• Manage reception operations and ensure guest satisfaction.
• Lead the reception team to provide exceptional service.

Skills

Customer Service

CMS Software (Opera, Guestline)

Job description

Company:

Location:

Wimbledon , SW19

Country:

United Kingdom

Job Type:

Permanent

Job Description

Rate of Pay / Hours: £30,500 per Annum plus Incentive Scheme, Generous Company Benefits, Training & Development / 40 Hours per Week

Type of Contract: Permanent

Location: Wimbledon

Be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a lifelong career with Hotel Du Vin.

Are high standards second nature to you? Do you love people and making guests smile every day, knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink, and a brand you will be proud of?

As Assistant Reception Manager, you and your team are the first and last people our guests see. You set the tone for their visit and ensure everything goes above and beyond before they leave.

Ideally, you will have used CMS software like Opera or Guestline in your previous roles.

We create memorable experiences that guests will never forget. This could be your next step into a Head of Department position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

In addition to competitive pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality, with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off the best available rate.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programs supporting your career development.
• High Street Discounts on various shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans – dental, optical, medical, and more from £5 per month.
• Referral schemes paying up to £1500 for referring friends to work with us.
• A professional uniform that looks sharp and modern.
• A Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week, and more.
• Partnership with Wagestream, allowing instant access to earned wages, budgeting tips, and savings options.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including Dinner, Bed & Breakfast.
• Support for The Brain Charity, helping those with neurological conditions.
• Employee Assistance Programme offering free, confidential support 24/7 for you and your family.

Our Sustainability Goals include:

• 100% renewable electricity, mainly from UK wind farms.
• Recycling at least 70% of hotel waste, driven by staff focus and dedicated projects.
• Switching to chemical-free cleaning systems in bedrooms and public areas, and eco-friendly kitchen systems.
• Providing opportunities to volunteer for sustainable charities two days per year on full pay.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunity employers and welcome applications from all qualified individuals regardless of race, sex, disability, religion, sexual orientation, or age.