Assistant Reception Manager

5 Hertford Street Limited; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

5 Hertford Street, a high-end private members' club in Mayfair, is seeking an Assistant Reception Manager to lead the reception team. This role requires significant experience in luxury hospitality, focusing on maintaining exceptional customer service standards while managing a busy front desk environment.

Benefits

33 days holiday per year

Birthday day off

Discounted gym membership

Private medical & dental insurance

Cycle to Work Scheme

Employee Assistance Programme

Staff Accommodation (subject to availability)

Free English Classes

Freshly prepared meals on duty

Monthly wellness days

Qualifications

• Significant experience in a similar role essential.
• Experience in luxury boutique settings preferred.
• Ability to demonstrate exceptional customer service standards.

Responsibilities

• Manage the reception area efficiently.
• Supervise the team to ensure high service standards.
• Engage with members professionally and friendly.

Skills

Customer Service

Team Supervision

Flexible Shift Management

Job description

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5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.

We are currently looking for an Assistant Reception Manager to join our Reception Team.

The Additional Benefits Are

• 33 days holiday per year (including bank holidays)
• Birthday day off
• Discounted gym membership with GymFlex
• Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist
• Private medical insurance with Bupa
• Private dental insurance with Bupa
• Workplace nursery scheme
• Cycle to Work Scheme
• Employee Assistance Programme – Hospitality Action
• Access to a company doctor
• Eyecare & specs vouchers
• In-house industry training
• Sponsored social events
• Recommend a friend bonus of £1,000
• Staff Accommodation (subject to availability)
• Online retail discounts
• Free English Classes
• Freshly prepared meals whilst on duty
  
  

The responsibilities of the role of Assistant Reception Manager are:

• Ensuring the smooth and efficient running of the reception area at all times.
• Supervising the team and ensuring the highest standard of customer service is upheld at all times.
• To uphold the rules of the club while engaging with members in a friendly, professional manner.
  
  

The Experience & Qualifications required of the Assistant Reception Manager are:

• Significant experience in a similar position is essential
• Experience of working in a luxury boutique hotel, restaurant or private member’s club.
• Ability to demonstrate and instill exceptional customer service standards
  
  

The Working Hours

Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday - Saturday.

The role requires flexibility to work any 9-hour shift across the operating hours of 7am and 3am.

The club is closed on Sundays, Bank Holidays and throughout Christmas each year.

If you feel that you have the experience and skills to join us as Assistant Reception Manager at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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