Assistant Reception Manager

Melia Hotels International S.A.(Meliá); London; On-site; GBP 30,000 - 32,000; Full time

Job summary

Join a dynamic team at an elegantly refurbished hotel in London, where you can grow your career in hospitality. This role offers the opportunity to assist in managing the Reception area, ensuring exceptional service for guests while working closely with a supportive team. Enjoy a competitive salary package, including hotel discounts and various benefits that promote a healthy lifestyle. Be part of a global family that values diversity and sustainability, and contribute to creating memorable experiences for guests. If you're passionate about hospitality and looking for a rewarding career, this opportunity is for you!

Benefits

Hotel discounts

Health cash back plan

Meals on duty

Pension scheme

Loyalty rewards

Referral bonuses

Qualifications

• Experience in hotel management and customer service is essential.
• Knowledge of OPERA system is highly valued.

Responsibilities

• Assist in managing daily operations of the Reception area.
• Supervise team training and ensure excellent guest service.
• Liaise between departments to ensure smooth operations.

Skills

OPERA knowledge

Fluency in English

Spanish language skills

Prior experience in a similar role

Job description

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

Salary package: from £30,000 up to £32,000 plus commission. Includes hotel discounts, health cash back plan, meals on duty, pension scheme, loyalty rewards, and referral bonuses.

Mission: To assist the Front of House Manager in managing the daily operation of the Reception’s areas, controlling the allocation of guest rooms, with emphasis on regular guests, VIPs, good care guests, and corporate clients, ensuring the guest history system is closely monitored, constantly updated, and used at all times.

Responsibilities will include, but are not limited to:

• Assist the Reception Manager with the daily management of our Reception team, providing training, revising procedures, and ensuring service is delivered with excellence to our guests.
• Assist the Front of House Manager in the induction of new staff within the department.
• Encourage the selling of the hotel and facilities, being aware of all in-house promotions. Set an example for the team by upselling and promoting upselling within the department.
• Supervise the allocation of bedrooms for tour groups, VIPs, and regular guests noting any special requests are actioned accordingly.
• Act as a liaison between Reception, Housekeeping, Reservations, Guest Services, Melia Connects, and Credit Control, thereby communicating all information accurately and ensuring it is acted upon accordingly.
• Attend the Morning Meeting in the absence of the Front of House Manager and any other meetings as requested by the Front of House Manager.
• Ensure that on a daily basis the departure list is thoroughly checked, thus ensuring any queries are dealt with via both Reception and Housekeeping.
• Spot-check a reasonable amount of registration cards every day to ensure all registration procedures are adhered to at all times. Ensure that all registration cards are checked by the supervisor on the shift.
• Maintain a high level of personal grooming and ensure that the team is presentable and well-groomed.
• Ensure all complaints are dealt with promptly and efficiently, obtaining assistance when required, and taking any necessary follow-up action.

What are we looking for?

• OPERA knowledge
• Fluency in English; additional Spanish would be beneficial
• Prior experience in a similar role

The successful candidate must already have eligibility to work in the UK.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age.

Additionally, we support the sustainable growth of our industry through a socially responsible team. Our motto is "Towards a sustainable future, from a responsible present".

If you want to be “Very Inspiring People”, follow us on: