Spa Assistant Reception Manager at Pennyhill Park

Exclusivepeople; Bagshot; On-site; GBP 29,000; Full time

Job summary

Join the award-winning Spa at Pennyhill Park as a Spa Assistant Reception Manager. This full-time role involves overseeing guest care, managing the reception desk, and ensuring a positive experience for all spa guests. You'll be part of a dynamic team that operates seven days a week, offering a competitive salary and fantastic benefits.

Qualifications

• Experience in spa or hospitality management preferred.
• Ability to work various shifts.
• Strong communication and leadership skills.

Responsibilities

• Ensure smooth guest journey throughout the Spa.
• Motivate and inspire the spa reception team.
• Upsell retail and treatments to maximize revenue.

Skills

Guest relations

Team leadership

Customer service

Training and coaching

Job description

Spa Assistant Reception Manager at Pennyhill Park

Pennyhill Park and The Spa, Bagshot, Surrey

Full Time

£29,000 per annum plus fantastic benefits

Closing Date: 27th June 2025

In a Nutshell

We're actively seeking a Spa Assistant Reception Manager to join our team in the award-winning Spa at Pennyhill Park in Bagshot, Surrey. You will assist in delivering and overseeing standards of guest care as well as being responsible for the overall running of the spa reception desk to ensure that all guests, members, and day spa guests have the most enjoyable experience possible.

The role incorporates duty management shifts, guest relations, and managing feedback. The Spa is open seven days a week, so flexibility is a must. It operates from 6:00 am to 10:00 pm, so you would be expected to work a variety of shifts.

Responsibilities

• Ensure the guest journey throughout the Spa is smooth
• Motivate and inspire the spa reception team through training and coaching
• Maintain a welcoming front of house environment
• Create processes and procedures in conjunction with the Spa Front of House Manager to ensure smooth running of all Spa Operations, including SOP, health and safety, and IT Systems
• Upsell retail and treatments to maximize revenue

Take a look at the incredible range of benefits you can enjoy when you join the Pennyhill Park team and how you can be rewarded and recognized for doing a fantastic job!

Pennyhill Park and The Spa, Bagshot, Surrey