Assistant Reception Manager

5 Hertford Street; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious private member's club in Mayfair seeks an Assistant Reception Manager to ensure top-tier service and maintain efficient operations at reception. With significant experience in luxury settings essential, the role offers various benefits including 33 days holiday, healthcare, and a supportive working environment.

Benefits

33 days holiday per year

Birthday day off

Discounted gym membership

Monthly well-being days

Private medical insurance

Cycle to Work Scheme

Employee Assistance Programme

Access to a company doctor

In-house industry training

Recommend a friend bonus

Qualifications

• Significant experience in a similar position is essential.
• Experience of working in luxury hotels, restaurants, or private member’s clubs.

Responsibilities

• Ensuring smooth running of the reception area.
• Supervising the team for high customer service standards.
• Engaging with members in a professional manner.

Skills

Customer Service Excellence

Team Supervision

Flexibility

Job description

5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.

We are currently looking for an Assistant Reception Manager to join our Reception Team.

The Additional Benefits Are

• 33 days holiday per year (including bank holidays)
• Birthday day off
• Discounted gym membership with GymFlex
• Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist
• Private medical insurance with Bupa
• Private dental insurance with Bupa
• Workplace nursery scheme
• Cycle to Work Scheme
• Employee Assistance Programme – Hospitality Action
• Access to a company doctor
• Eyecare & specs vouchers
• In-house industry training
• Sponsored social events
• Recommend a friend bonus of £1,000
• Staff Accommodation (subject to availability)
• Online retail discounts
• Free English Classes
• Freshly prepared meals whilst on duty
  
  

The responsibilities of the role of Assistant Reception Manager are:

• Ensuring the smooth and efficient running of the reception area at all times.
• Supervising the team and ensuring the highest standard of customer service is upheld at all times.
• To uphold the rules of the club while engaging with members in a friendly, professional manner.
  
  

The Experience & Qualifications required of the Assistant Reception Manager are:

• Significant experience in a similar position is essential
• Experience of working in a luxury boutique hotel, restaurant or private member’s club.
• Ability to demonstrate and instill exceptional customer service standards
  
  

The Working Hours

Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday - Saturday.

The role requires flexibility to work any 9-hour shift across the operating hours of 7am and 3am.

The club is closed on Sundays, Bank Holidays and throughout Christmas each year.

If you feel that you have the experience and skills to join us as Assistant Reception Manager at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.