Assistant Property Manager — Client Care & Regional Ops

Places for People; Reading; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

27 days holiday + Bank Holidays

Healthcare cashback

Study sponsorship

Pension & life assurance

Our Place Rewards discounts

Job summary

Residential Management Group (RMG) is seeking an Assistant Property Manager to support the delivery of a high-quality property management service across a residential portfolio. You will provide administrative and coordination support to regional teams, ensuring customers receive consistently excellent service.

The role is highly mobile, with travel across London and the South Coast, blended with site-based and homeworking.

Qualifications

• Essential: strong administrative or coordination experience with attention to detail.
• Confident written and verbal communication with a professional, customer-focused approach.
• Ability to manage competing priorities and respond within SLAs.

Responsibilities

• Client care and liaison, handling calls and emails professionally and resolving queries.
• Coordinate between accounts and property services teams to deliver service commitments.
• Adhere to industry standards including RICS Code of Conduct and TPI guidance.
• Maintain client and company records accurately.
• Support Health & Safety administration: review hazard reports and escalate as needed.
• Assist with site take-ons, key issuance, purchase orders, regional reporting, and ad-hoc projects.
• Promote service excellence by meeting SLAs and identifying improvement opportunities.

Skills

Administrative experience

Coordination experience

Written communication

Verbal communication

Time management

Full UK driving licence

Job description

Residential Management Group (RMG) is seeking an Assistant Property Manager to support the delivery of a high-quality property management service across a residential portfolio. You will provide administrative and coordination support to regional teams, ensuring customers receive consistently excellent service.

The role is highly mobile, with travel across London and the South Coast, blended with site-based and homeworking.