Assistant Property Manager

Places for People; Reading; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

27 days holiday + Bank Holidays

Healthcare cashback

Study sponsorship

Pension & life assurance

Our Place Rewards discounts

Job summary

Residential Management Group (RMG) is seeking an Assistant Property Manager to support the delivery of a high-quality property management service across a residential portfolio. You will provide administrative and coordination support to regional teams, ensuring customers receive consistently excellent service.

The role is highly mobile, with travel across London and the South Coast, blended with site-based and homeworking.

Qualifications

• Essential: strong administrative or coordination experience with attention to detail.
• Confident written and verbal communication with a professional, customer-focused approach.
• Ability to manage competing priorities and respond within SLAs.

Responsibilities

• Client care and liaison, handling calls and emails professionally and resolving queries.
• Coordinate between accounts and property services teams to deliver service commitments.
• Adhere to industry standards including RICS Code of Conduct and TPI guidance.
• Maintain client and company records accurately.
• Support Health & Safety administration: review hazard reports and escalate as needed.
• Assist with site take-ons, key issuance, purchase orders, regional reporting, and ad-hoc projects.
• Promote service excellence by meeting SLAs and identifying improvement opportunities.

Skills

Administrative experience

Coordination experience

Written communication

Verbal communication

Time management

Full UK driving licence

Job description

Residential Management Group (RMG), a market‑leading Property Management Company, is looking for an Assistant Property Manager to support the delivery of an excellent property management service across a residential portfolio. In this varied role, you'll provide key administrative and coordination support to our wider regional teams, helping to ensure our customers receive a consistently high standard of service.

Where will I be working?

While you'll be aligned to your nearest local office, this is a highly mobile role requiring frequent and extensive travel across London and the South Coast alongside a blend of site-based and homeworking.

You need to be ideally located within approximately an hour's drive of each location e.g Reading/Berkshire area with a full driving licence and access to your own vehicle.

Interviews will likely take place in person at our office in Birmingham

More about your role

Your day‑to‑day will be busy and varied, and will include:

• Client care and liaison, ensuring calls and emails are handled professionally and efficiently, and queries are resolved wherever possible.
• Supporting coordination between accounts and property services teams to help deliver service commitments.
• Working in line with industry standards and expectations, including the RICS Code of Conduct, TPI guidance.
• Assisting with record keeping, ensuring accuracy and maintenance of client and company records.
• Supporting Health & Safety administration: reviewing and actioning hazard reports, completing hazard actions, and escalating concerns where needed.
• Helping with core operational tasks such as site take‑ons (preparing transition checklists), key issuance, urgent purchase orders, regional reporting, and other ad‑hoc projects as agreed.
• Promoting a strong service culture by working to agreed SLAs, sending holding responses when needed, and identifying opportunities to improve customer service.

What we're looking for

We're looking for someone who is proactive, organised and confident communicating with a range of stakeholders. You'll take pride in delivering a high‑quality service and supporting a fast‑paced regional team and have a keen interest in property management.

Essential skills and experience:

• Strong administrative or coordination experience, with excellent attention to detail and accurate record keeping.
• Confident written and verbal communication skills, with a professional and customer‑focused approach.
• Ability to manage competing priorities, respond within SLAs and use initiative to improve working practices.
• Comfortable handling calls, emails, correspondence and case updates in a busy environment.
• A Full UK driving licence and access to own vehicle

Desirable:

• Property management experience
• Familiarity with TPI standards.
• Experience supporting Health & Safety administration or hazard reporting processes.

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!