Property Manager

Residential Management Group (RMG); Easter Howgate; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

27 days holiday plus all Bank Holidays

Healthcare cashback plan

Sponsorship for study and professional

Pension scheme (matched up to 7%) and

Life assurance (4 x annual salary)

Our Place Rewards discounts

Job summary

Residential Management Group (RMG) is seeking a Property Manager to cover a portfolio across Edinburgh and the Lothians. The role blends home working, office visits and on-site attendance to deliver outstanding customer service to owners.

You will manage blocks and estates, handle repairs and invoices, attend meetings, and ensure service contracts run smoothly, with strong governance and support from back-office teams.

Qualifications

• Factor/Property Manager experience required.
• ATPI/AIRPM qualification preferred or willingness to study.

Responsibilities

• Manage blocks and estates, main contact for owners; address repairs, cleaning, gardening, invoicing queries.
• Complete and document regular development inspections.
• Manage service contracts; instruct maintenance and ensure satisfactory completion.
• Attend resident meetings.
• Resolve complaints within SLA timescales.
• Respond to owner communications within SLA timescales.
• Approve contractor invoices.
• Resolve owner invoice queries.

Skills

Property manager experience

ATPI/AIRPM qualification

Organisational skills

Communication skills

Customer service

Professional outlook

Driving licence & car

Job description

Residential Management Group (RMG), a market leading Property Management Company is looking for a Property Manager, experienced within the Property management sector and a passion for deliver outstanding customer service to our clients

This is a great career opportunity to join a large, organically growing, market leading managing agent. You'll be working alongside an experienced and supportive team of property management professionals, led by a highly experienced senior management team. We also have superb systems, robust processes, and specialist back-office support teams, so when you join us as a Property Manager, you're equipped with the best support to deliver a property management service that is second to none.

Where will you be located?

You'll be based conveniently to cover your portfolio across Edinburgh and the Lothians. This will be a blend of home working, office visits and on-site attendance across your portfolio.

What are some of the tasks you will be doing?

Managing an established residential portfolio of blocks and estates, you will utilise your sound knowledge of the Property Factors code of conduct, the governance around property management and your experience of managing complex developments whilst providing outstanding customer service.

• You will be managing a residential property portfolio consisting of residential blocks and new estates, being the main point of contact for property owners for any issues relating to their development ie repairs, cleaning, gardening, invoice queries etc
• Completing and documenting regular development inspections
• Managing service contracts and resolving any issues that may arise, instructing maintenance requests and ensuring works are completed satisfactorily.
• Attending resident meetings
• Resolution of complaints within the SLA timescales
• Responding to all owner communication within SLA timescales
• Approving of contractors invoices
• Resolving any owner invoice queries

What are we looking for?

• Factor/Property Manager experience
• ATPI/AIRPM qualification (preferred, or a willingness to study)
• Excellent organisational skills with a proactive approach.
• Strong communication skills with the ability to build and maintain relationships with all internal and external clients
• Strong customer service skills.
• Professional outlook
• A full UK driving licence and car

What does RMG have offer you?

You will not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities