Administration Support Officer

Places for People; Northwich; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

27 days holiday plus bank holidays

Option to buy/sell up to 5 days annual

Life Assurance Cover

Free Healthcare cashback Plan and GP/d

Sponsorship for study and professional

Pension scheme (matched up to 7%)

Access to Our Place Rewards discounts

Job summary

Residential Management Group in Northwich is seeking an Administration Support Officer to join the compliance team. The role is hybrid, with 4 days from home and 1 in the office, and a 37.5 hour week from 8 AM to 6 PM with flexible hours.

You will administer regulatory instructions, monitor supplier SLAs, and use Excel for data analysis while handling queries and supporting non-compliance resolution to reduce risk for the company and clients.

Qualifications

• Previous experience in an Administrative or Business support role.
• Intermediate Excel skills – confident using VLOOKUP to manage data.
• Strong attention to detail and excellent time management.
• Confident communicator with a customer-focused approach.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Word and Outlook.

Responsibilities

• Administering regulatory legal instructions and updating internal databases.
• Monitoring supplier performance against SLAs and ensuring timely reporting.
• Using Excel to manage and analyse compliance data (including VLOOKUP).
• Responding to internal and external compliance queries with clarity and professionalism.
• Supporting the resolution of non-compliance issues to reduce risk to the company and clients.

Skills

Administrative experience

Excel (VLOOKUP)

Attention to detail

Time management

Communication skills

Word & Outlook proficiency

Tools

Excel

Word

Outlook

Job description

Are you detail-oriented, organised, and confident Administrator who is looking to join a company committed to promoting Employee growth? We're looking for a proactive Administration Support Officer to join our compliance team at Residential Management Group and help ensure regulatory legal requirements are met efficiently and accurately.

Working Hours

37.5 hours per week – a 7.5 hour shift between 8 AM and 6 PM – we offer flexible working hours around these times

Where will I be working?

Based at our offices in Northwich, CW9 7LN. This is a hybrid role consisting of 4 days per week from home and 1 in the office.

About the Role

As a key member of the Compliance team, you'll be responsible for:

• Administering regulatory legal instructions and updating internal databases.
• Monitoring supplier performance against SLAs and ensuring timely reporting.
• Using Excel (including VLOOKUPs) to manage and analyse compliance data.
• Responding to internal and external compliance queries with clarity and professionalism.
• Supporting the resolution of non-compliance issues to reduce risk to the company and clients.

What We're Looking For

• Previous experience in an Administrative or Business support role
• Intermediate Excel skills – you should be confident using functions like VLOOKUP to manage and interpret data.
• Strong attention to detail and excellent time management.
• Confident communicator with a customer-focused approach.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Word and Outlook.

Desirable

• Experience in the property management industry.
• Basic understanding of compliance processes.

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays
• Option to buy/sell up to 5 days annual leave each holiday year
• Life Assurance Cover
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!