Assistant Practice Manager

Envisage Dental; Hereford; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

GDC registration

Indemnity cover

CPD funded

Postgraduate courses

Referral scheme

Gym membership

Pension scheme

Birthday day off

Career progression

Job summary

Envisage Dental is seeking an Assistant Practice Manager for Tupsley Dental Practice in Hereford. You will join an established private practice, supporting leadership, patient care, and daily operations while developing management skills.

You will work closely with the Practice Manager, expanding your role to Duty Manager when needed and leading initiatives to enhance patient journeys and engagement across the team.

Qualifications

• Previous dental management experience preferred.
• Organised with strong people skills.
• Willing to develop leadership and management skills.
• Comfortable talking to patients and building relationships.

Responsibilities

• Support the Practice Manager with day-to-day running of the practice.
• Act as Duty Manager when required.
• Improve the patient journey and experience.
• Support Open Days, marketing activity and patient communications.
• Develop our social media presence and online engagement.
• Support staff onboarding, training and development, and compliance initiatives.

Skills

Leadership

Organised

People-focused

Dental management

Job description

Assistant Practice Manager | Tupsley Dental Practice | Hereford

Are you ready to take the next step in your dental career?Tupsley Dental Practice is looking for an enthusiastic, organised and people-focused Assistant Practice Manager to join our established private practice in Hereford.

This is a great opportunity for someone who already understands exceptional patient care and is ready to develop their leadership and management skills within a successful, supportive practice.

Working closely with our experienced Practice Manager, you'll become an important part of the leadership team, supporting the day-to-day running of the practice, contributing ideas and taking ownership of projects that help the practice continue to grow.

We're looking for someone who is naturally organised, builds great relationships and enjoys finding ways to make things work better.

What we can offer you

Alongside a competitive salary based on experience, you'll have access to a range of benefits designed to support you professionally and personally:

• Competitive salary, depending on experience
• GDC registration and indemnity cover, where applicable
• Fully funded CPD
• Access to funded postgraduate courses
• Internal referral scheme – recommend great people to join our team and receive a bonus
• Gym membership
• Pension scheme
• Paid day off for your birthday
• Supportive and experienced team environment
• Genuine opportunities for career progression within dental management

About the Role

No two days will be the same. You'll be involved in supporting the team, improving patient journeys, contributing to practice development and helping ensure the day-to-day operation runs smoothly.

You'll also have the opportunity to step up as Duty Manager when required, giving you valuable leadership experience.

A key part of the role will be helping us create a seamless patient journey. You'll work closely with our reception and clinical teams to ensure patients feel supported, treatment is followed up appropriately and our diaries are used effectively.

You'll have the opportunity to get involved in:

• Supporting the Practice Manager with the day-to-day running of the practice
• Acting as Duty Manager when required
• Supporting the team with operational challenges
• Improving the patient journey and experience
• Supporting patients through their treatment journey
• Following up outstanding treatment and supporting patient engagement
• Supporting recall and patient reactivation initiatives
• Coordinating more complex patient journeys involving different clinicians or appointments
• Supporting Open Days, marketing activity and patient communications
• Developing our social media presence
• Supporting staff onboarding, training and development
• Assisting with compliance, audits and practice improvement projects
• Supporting practice administration and correspondence
• Monitoring practice performance and helping turn insights into positive action

Could This Be You?

You might already be working as an Assistant Practice Manager, Treatment Coordinator, Dental Nurse with leadership experience, or another dental professional ready to take the next step.

Previous dental experience would be strongly preferred. We're particularly interested in someone who is:

• Warm, approachable and confident
• Naturally organised and able to manage competing priorities
• Proactive and comfortable taking ownership
• Comfortable talking to patients and building genuine relationships
• A positive influence within a team
• Commercially aware and interested in practice development
• A natural problem-solver
• Keen to learn and develop their management skills
• Passionate about delivering an exceptional patient experience

Why Tupsley Dental Practice?

This is more than a new job title. It's an opportunity to develop your career, gain valuable management experience and make a genuine difference within a successful private dental practice.

With the support of an experienced Practice Manager, a strong team around you and access to professional development, you'll have the opportunity to build your skills and grow within the role.

If you're ambitious, people-focused and ready for your next challenge, we’d love to hear from you.

The Envisage Dental Group is certified B-Corp, we celebrate collaboration and transparency. We are proud to be an inclusive equal opportunity workplace. We have created a workforce that is reflective of our diverse patient and practice communities, that promotes positivity, and we believe this is critical to our success. We do not discriminate based upon race, religion, colour, national origin, gender, gender identity, sexual orientation, age, disability, or any other legally protected characteristic.

As part of our commitment to closing the Gender Pay Gap and ensuring equal opportunities for all candidates, we do not request or consider salary history at any stage of our recruitment process. Our compensation decisions are based on the requirements of the role, relevant skills and experience, and our commitment to fair and equitable pay.