Assistant Patient Administrator - Inpatient Wards

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 21,000 - 25,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an Assistant Patient Administrator for Inpatient Wards. This Band 2 Ward Clerk role involves providing essential ward-based administrative support, greeting relatives, and acting as a liaison between patients and clinical staff to maintain smooth ward operations.

The post requires excellent customer service, reliable data capture for outcomes, and flexibility to work across shifts in a rota.

Qualifications

• Provide administrative support to a diverse team including clinical staff.
• Deliver excellent customer service in a healthcare setting.
• Assist with data capture and reporting for ward services.

Responsibilities

• Provide administrative support in inpatient wards and ward clerical duties.
• Provide cover across the Trust’s administrative resource and POD as required.
• Greet relatives entering the ward and coordinate with clinical staff.
• Ensure data capture for service-specific outcomes is accurate and timely.
• Support a high standard of patient administration and service delivery.

Skills

Customer service

Administrative support

Liaison with clinicians

Data capture

Job description

Assistant Patient Administrator - Inpatient Wards

Company:

Company: Chelsea and Westminster Hospital NHS Foundation Trust

A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.

Assistant Patient Administrator - Band 2 Ward Clerk 37.5 hrs per week

Monday-Sunday 8.00-20.00 some weekends and bank holidays on a rota

We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients.

You will be expected to provide administrative support to a diverse team including clinical staff

The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post

holder will be required to work in one of the following areas, providing cross cover where necessary:

Wards

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Provide administrative support to the clinical team in the team assigned and provide cover

across the Trust’s administrative resource

Provide cover across the POD as and when required

Ensure all procedures are followed re data capture for service specific outcomes

Provide an excellent standard of service to patients at all times

Adhere to trust-wide standard operating procedures and policies developed for clinical

administrative processes and participate in their development

Greeting relatives as they enter the ward

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust