Assistant Operations Manager - Lead Frontline Teams

Unite Group; Nottingham; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave plus bank holiday

Generous pension scheme

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

Employee Assistance Programme

Volunteering day

Retail and hospitality discounts

Job summary

Unite Group, Nottingham, is seeking an Assistant Operations Manager to oversee resident services, housekeeping and day-to-day operations at a Unite Students or Hello Student property. You will lead frontline teams to deliver high standards of service and maintain a welcoming environment for residents.

In this hands-on role you will manage enquiries, renewals and maintenance coordination, drive service improvements and support audits, ensuring safety and compliance while contributing to

Qualifications

• Experience in a customer service, hospitality, property or operational environment.
• Experience supervising or supporting teams.
• Confident managing resident enquiries, complaints and operational issues.
• Strong organisational and problem-solving skills.
• Proactive and able to manage multiple priorities in a busy environment.
• Strong communication and leadership skills.

Responsibilities

• Support the day-to-day operational running of the property, ensuring services are delivered efficiently, safely, and to a high standard.
• Lead and support frontline teams, including resident services and housekeeping, creating a positive, high-performing team environment.
• Deliver an excellent resident experience, ensuring residents feel supported throughout their stay and that queries are resolved quickly and professionally.
• Maintain high standards of property presentation, cleanliness and safety across all communal areas.
• Support sales, retention and occupancy performance, including managing enquiries, viewings and resident renewals.
• Oversee housekeeping operations, including cleaning schedules, inspections, and contractor coordination.
• Monitor operational performance and identify opportunities to improve service delivery and efficiency.
• Ensure health, safety and compliance standards are maintained, supporting audits and responding to incidents where required.
• Act as a key point of contact on shift and participate in the Duty Manager rota.

Skills

People leadership

Customer service

Problem solving

Communication skills

Organisational skills

Team supervision

Job description

Unite Group, Nottingham, is seeking an Assistant Operations Manager to oversee resident services, housekeeping and day-to-day operations at a Unite Students or Hello Student property. You will lead frontline teams to deliver high standards of service and maintain a welcoming environment for residents.

In this hands-on role you will manage enquiries, renewals and maintenance coordination, drive service improvements and support audits, ensuring safety and compliance while contributing to