Meeting & Events Operations Manager

InterContinental London - The O2 - Meeting & Events; Royal Borough of Greenwich; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Free meals on duty

Complimentary parking on duty

Employee discounts

Job summary

InterContinental London O2 - Meeting & Events is seeking an experienced manager to lead and train the M&E team. You will educate staff to brand standards, coordinate with departments, schedule shifts, and support client meetings to ensure exceptional event delivery.

The role requires 3 years of related experience including management, with a track record in large Meeting & Events operations. Competitive salary and extensive staff perks are offered.

Qualifications

• 3 years related experience, including management experience.
• Experience managing a large Meeting & Events operations.

Responsibilities

• Educate and train team members in brand standards, service behaviours, and regulations.
• Coordinate with other departments to ensure staffing levels based on guest volume.
• Conduct performance reviews and develop tailored development plans for team members.
• Monitor standards of work, productivity and customer care.
• Assist Sales with show rounds and client meetings.
• Plan and execute meeting setups, AV, menus, decor and VIP services.
• Lead pre-event and post-event meetings with clients and staff to discuss enhancements.
• Participate in Duty Management shifts as required.
• Forecast, plan and produce productivity reports for management.
• Schedule staff to meet service standards and manage wage cost.

Skills

Management experience

Staff training

Team leadership

Communication

Education

Equivalent combination of education and experience

Job description

About us...

Nestled on Greenwich Peninsula, attached to the O2, InterContinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms, including the UK's largest pillar‑free ballroom.

A bit about what you will do...

• Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff have the tools, training, and equipment to carry out job their duties
• Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed.
• Carry out team members job chat, performance reviews and create tailor made development plans.
• Monitor standards of work, working practices, productivity and standards of customer care of the members of the department
• Assist the Meeting & Events Sales team with show rounds and client meetings.
• Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services. Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.
• Participate in Duty Management shifts as required by Operations rota.
• Assist with departmental forecasts, plans, and productivity reports for management
• Accurately schedule team members to deliver service standard to guests within agreed financial controls and ensuring that wage cost is in line with revenue
• Actively promote up selling of all department, with a key push on bar and beverage offerings.

More about you...

• 3 years related experience, including management experience, or an equivalent combination of education and experience.
• Experience managing a large Meeting & Events operations

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora Group there are exciting opportunities for career progression and development across our properties and brands.

Compensation: Competitive salary