Senior Meeting & Events Operations Manager

InterContinental London - The O2 - Meeting & Events; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Free meals on duty

Complimentary on-site parking is on‑d£

Discounted employee friends & family (

Job summary

InterContinental London O2, part of the Arora Group, seeks an experienced M&E Operations professional to manage inventories, sanitation, and supplies for luxury events. You will coordinate with Beverage Managers, supervise shifts, and uphold the highest service standards for guest experiences on-site at a premier London venue.

This role requires strong English, a calm demeanor under pressure, and a passion for high-end hospitality.

Qualifications

• Experience in a similar position within an M&E Operations
• Experience supervising high-volume Food & Beverage
• High personal grooming and hygiene standards
• Works well under pressure
• Good understanding of the English language

Responsibilities

• Manage departmental inventories and assets, including par levels and maintenance of equipment.
• Maintain and enforce sanitation standards.
• Order supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment).
• Liaise with Beverage Managers to ensure liquor and wine is recorded and posted correctly.
• Manage shifts and actively participate in the servicing of events.
• Demonstrate a strong understanding of wine and high-end cuisine and continually improve knowledge.
• Respond to and handle guest problems and complaints.
• Empower floor managers and team leaders to provide excellent customer service.
• Communicate and execute departmental and property emergency procedures and train staff accordingly.

Skills

F&B supervision

Guest service

Communication

Hygiene standards

Pressure handling

Job description

About us...

Nestled on Greenwich Peninsula, attached to the O2, InterContinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK's largest pillar-free ballroom.

A bit about what you will do...

• Managing departmental inventories and assets, including par levels and maintenance of equipment.
• Maintains and enforces established sanitation standards
• Ordering supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Liaises with the Beverage Managers to ensure that all liquor and wine is recorded and posted correctly.
• Manages shifts and actively participates in the servicing of events.
• Demonstrates a strong understanding of wine and high end cuisine and continually strives to improve their knowledge
• Responds to and handles guest problems and complaints.
• Empowers floor managers, supervisors and team leaders to provide excellent customer service.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

More about you...

• Experience in a similar position within an M&E Operations
• Experience in supervising high-volume Food & Beverage
• High personal grooming and hygiene standards
• Works well under pressure
• Good understanding of the English language

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation: Competitive salary