Assistant Manager - Westfield Stratford

The Foschini Group / TFG London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an Assistant Manager to join their store team in London. This role involves supporting the Store Manager, driving commercial growth, and ensuring excellent customer service. The ideal candidate will have experience in coaching teams and a strong customer-centric approach. You will play a key role in maximizing sales and enhancing store performance while fostering a positive team environment.

Qualifications

• Experience coaching and upskilling non-management teams.
• Ability to lead in customer experience and store operations.

Responsibilities

• Support Store Manager in achieving KPIs and sales.
• Oversee operational practices and team performance.
• Deliver outstanding customer service and brand experience.

Skills

Customer-centric

Leadership

Coaching

Commercial awareness

Job description

Our Assistant Managers are key members of our store management team who thrive in working in close partnership with the Store Manager to create a first-class shopping experience in our stores. Through commerciality, collaboration, resilience and being customer centric, our Assistant Managers support our Store Managers to successfully deliver and drive excellence in wider in store team, taking ownership of all managerial duties in the absence of the Store Manager. Collaborative and adaptable in their approach, our Assistant Managers oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, nurturing and coaching strong teams and driving commercial growth in their store.

We are working hard to ensure our store estate is fit for the future, as an Assistant Manager we will need you to proactively contribute to our ongoing success by supporting our Store Manager in meeting and exceeding key performance indicators for the store, working in tandem to achieve commercial objectives and maximise sales. You will assist in the delivery of a customer service proposition of excellence within your role to continually identify opportunities which will positively impact KPI’s, customer service, team development and overall sales figures, all the while championing our high-quality premium products. Essentially, we will be looking for you to upskill and coach your in-store non-management team, facilitating team unity and building trusted relationships with your team and customers alike to enhance the overall store performance.

Key accountabilities and KPIs include:

• Leading by example, ensuring the non-management team deliver an outstanding customer service and in store brand experience by putting the customer at the forefront of all we do
• Assuming all managerial duties in the absence of the Store Manager with innate confidence, championing commercial goals and striving to positively make an impact through credibility, efficient teamwork and leadership
• Maintaining a commercial approach to role and operations, working effectively and in close partnership with the Store Manager to maximise branch profitability in line with wider business objectives and promotional incentives
• Assisting the Store Manager in delivering an inspirational picture of the TFG vision instore, proactively identifying opportunities and recognising key areas of strength within the team/store to anticipate future opportunities to keep our customers engaged

About You

As an Assistant Manager we will provide you with full training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your store. Rest assured you will do more than assist; we will need to call upon your previous experience and commercial know how to deliver effectively through your non-management team in close partnership with the Store Manager. Customer-centric, you will thrive in a fast-paced environment with prior experience coaching and upskilling high performing non-management teams within an in store setting. We will need you to demonstrate previous experiencing nurturing an in store team with the ability to lead when needed in all aspects of the customer experience including store operations, training, visual merchandising, commercial goal setting and team management.

About Us

Hobbs London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design.

Season after season, each Hobbs collection embodies the multifaced nature of our modern woman – we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you’ll find everyday polish alongside standout event dressing.

Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.

TFG London Inclusion and Diversity statement of commitment:

At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.