NARS Supervisor - Westfield Stratford Boutique, London (37.5 Hours)

Shiseido Company, Limited; London; On-site; Full time

Job summary

An established industry player in beauty seeks a passionate Supervisor to inspire creativity and artistry at the NARS counter in London. This role is pivotal in delivering exceptional customer experiences and driving sales through effective team leadership. You will coach and motivate your team, ensuring they meet their goals while embodying the brand's values. With a commitment to self-expression and artistry, you will create strong connections with clients, enhancing their experience and loyalty. If you thrive in a dynamic environment and have a passion for beauty, this opportunity is perfect for you.

Benefits

30 days holiday, including bank holidays

Generous discretionary commission scheme

Contributory pension scheme – 5% employer contribution

Enhanced parental allowance

Life Assurance up to x2 your salary

Access to Retail Trust

Annual performance and development reviews

Qualifications

• Proven experience in supervising a team and driving sales.
• Strong artistry skills with a relevant qualification preferred.

Responsibilities

• Lead customer engagement and build strong connections with clients.
• Support management in team development and achieving sales targets.

Skills

Team Supervision

Artistry Skills

Effective Communication

Sales Target Achievement

Coaching and Development

Education

Qualification in Artistry

Job description

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Location: London

Reports to: Area Sales & Education Manager NARS
Job Location: NARS Store - Stratford, Westfield London
Contract type: Permanent Contract, 37.5 hours per week over 5 days

Hourly rate: £14.36

MISSION

NARS inspires self-expression, creativity and artistry - bringing high-fashion, high-style and forward thinking to beauty. As a Supervisor, you will be bringing this vision to our customers on counter. Your passion for artistry, service, and leading people is key. As part of the counter management team, you will help to deliver a successful business through the motivation and engagement of your team members.

To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams:

1. Leverage our unique portfolio of Beauty brands across all 3 categories
2. Stay agile and capture new retail opportunities
3. Create a great place to work in Beauty

MAIN RESPONSIBILITIES

Leading by example by delivering our customer engagement approach, you will create strong connections with your customers through the brand history and high-performance formulas, thus securing brand loyalty to not only NARS but to you as an Artist. Your coaching skills will be a real asset as you support management in developing the team, whilst your drive will ensure that the team is delivering on sales targets.

We'll ensure you have the tools and training you need to deliver and inspire in coaching, artistry, and customer service so that you can support the leadership of the team and take accountability when the manager is not there. In return, we'll expect you to deliver on your goals whilst supporting and driving the team. As a NARS Artist and Supervisor, you have the power to change the way a client feels about themselves through your actions, communication, and the connections that you make. This will be your daily commitment to your clients and yourself.

PROFILE

• Experience in supervising a team
• Strong experience in artistry, ideally with a qualification
• Ability to communicate effectively with a team and lead
• Ability to drive KPIs and sales targets
• Experience in coaching and developing others
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands-on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

The benefits you’ll love…

30 days holiday, including bank holidays, increasing with service

Generous discretionary commission scheme

Contributory pension scheme – 5% employer contribution

Enhanced parental allowance

Life Assurance up to x2 your salary

Access to Retail Trust

Annual performance and development reviews so you know your career is going in the right direction

POSITION REFERENCE NUMBER: 14705