Urban Outfitters Assistant Store Manager - East London

URBN; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a vibrant team in a fast-paced retail environment. This role focuses on driving sales, enhancing customer service, and fostering a culture of creativity and community. You will be responsible for training and developing staff, ensuring operational excellence, and executing merchandising strategies that resonate with the local market. If you are passionate about fashion and leadership, this opportunity offers a chance to make a significant impact while enjoying a supportive work culture and great employee perks.

Benefits

Life Leave

Employee Assistance Program

Discount on Gym Memberships

Private Medical Insurance

40% Employee Discount

Season Ticket Loan

Cycle to Work Scheme

Continued Learning and Development Support

Qualifications

• Experience in a management role in fast-paced fashion retail.
• Ability to positively impact sales and stock loss results.

Responsibilities

• Oversee a large team and develop managers for future growth.
• Ensure high levels of customer service and operational excellence.

Skills

Management Experience

Customer Service

Team Leadership

Communication Skills

Problem-Solving

Job description

Location

This position is located at Westfield Stratford City, London, , E201EP United Kingdom

Role Summary

The main objective of this role is assist with the operations of the store and support the store manager to achieve strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy.

What You'll Be Doing

People:

• Overseeing a large team
• Recruit, train and develop managers to increase the day to day productive of the business
• Assist with the development of Department Managers to ensure that succession planning succession planning for the future growth of the business
• Manage aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce
• Uphold Company standards and act as a positive role model to others

Leadership & Communication:

• Ensure Department Managers conduct and execute productive daily and department meetings
• Model the way for the store team and inspires a shared vision
• Assist and participant with the roll-out of new training and operational initiatives
• Possess excellent communication skills in both written and verbal form

Managing the Environment:

• Coach management to take the initiative as leaders to oversee all levels of customer service and by setting daily goals and expectations to create a positive store environment
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Achieve Company-average mystery shop results by guiding the team to uphold the Company's customer service standard

Operations:

• In the absence of the Store Manager conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals
• Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practicesParticipant in a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked
• Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority
• Assist in upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents

Merchandising & Display:

• Facilitate communication between the management and creative team in order to enhance the store environment and efficiently execute all merchandising projects
• Coach others to understand and interpret current fashion trends in local markets in order to generate creative solutions
• Ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely
• commercial Awareness:
• Assist Store Manager to maximise store sales through analytical and creative management of merchandise from receipt to sales
• Exhibit a sound understanding of the store's profitability and guide team members to utilise Company reports to react to trends and drive business
• Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
• Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
• Demonstrate entrepreneurial skills to achieve and exceed store targets

What You'll Need

• Experience in a management role working in a fast paced, high volume fashion retail environment
• Upholding excellent VIBE and a service-orientated culture
• Ability to positively impact statistical results in sales, payroll and stock loss
• Proven record of developing talented individuals at Department Manager level
• Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation)
• An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market

The Perks

Work Life Balance:

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

#UrbanEU #LI-SW1

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.