NARS Supervisor - Westfield Stratford Boutique, London (37.5 Hours)

Shiseido Company, Limited; Greater London; On-site; Full time

Job summary

An established industry player in beauty is seeking a passionate Supervisor to inspire creativity and artistry at their Stratford store. In this dynamic role, you will lead a team, enhance customer experiences, and drive sales through effective coaching and engagement. With a commitment to delivering exceptional service, you will play a key role in fostering brand loyalty and achieving business goals. This opportunity offers a vibrant work environment where your contributions will be valued, and your career can flourish. If you are eager to make a difference and elevate the beauty experience for customers, this role is perfect for you.

Benefits

30 days holiday

Generous commission scheme

5% employer pension contribution

Enhanced parental allowance

Life Assurance up to x2 salary

Access to Retail Trust

Annual performance reviews

Qualifications

• Experience in supervising a team and driving KPIs.
• Strong artistry experience with a relevant qualification.

Responsibilities

• Lead customer engagement and create strong connections.
• Support management in team development and sales targets.

Skills

Team Supervision

Artistry Skills

Communication Skills

Sales Target Achievement

Coaching and Development

Education

Qualification in Artistry

Job description

Location: London

Reports to: Area Sales & Education Manager NARS
Job Location: NARS Store - Stratford, Westfield London
Contract type: Permanent Contract, 37.5 hours per week over 5 days

Hourly rate: £14.36

MISSION

NARS inspires self-expression, creativity and artistry - bringing high-fashion, high-style and forward thinking to beauty. As a Supervisor, you will bring this vision to our customers on counter. Your passion for artistry, service, and leading people is key. As part of the counter management team, you will help deliver a successful business through the motivation and engagement of your team members.

To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams:

1. Leverage our unique portfolio of Beauty brands across all 3 categories
2. Stay agile and capture new retail opportunities
3. Create a great place to work in Beauty

MAIN RESPONSIBILITIES

Leading by example in delivering our customer engagement approach, you will create strong connections with your customers through the brand history and high-performance formulas, thus securing brand loyalty to not only NARS but also to you as an Artist. Your coaching skills will be a real asset as you support management in developing the team, while your drive will ensure that the team is delivering on sales targets.

We'll ensure you have the tools and training you need to inspire in coaching, artistry, and customer service so that you can support the leadership of the team and take accountability when the manager is not there. In return, we'll expect you to deliver on your goals while supporting and driving the team. As a NARS Artist and Supervisor, you have the power to change the way a client feels about themselves through your actions, communication, and the connections that you make. This will be your daily commitment to your clients and yourself.

PROFILE

• Experience in supervising a team
• Strong experience in artistry, ideally with a qualification
• Ability to communicate effectively with a team and lead
• Ability to drive KPIs and sales targets
• Experience in coaching and developing others
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands-on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

The benefits you’ll love…

• 30 days holiday, including bank holidays, increasing with service
• Generous discretionary commission scheme
• Contributory pension scheme – 5% employer contribution
• Enhanced parental allowance
• Life Assurance up to x2 your salary
• Access to Retail Trust
• Annual performance and development reviews so you know your career is going in the right direction

POSITION REFERENCE NUMBER: 14705