Assistant Manager — People, Care & Store Operations

The Boots Company PLC; Derry/Londonderry; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Retirement plan

Employee discount across Boots and its

Annual bonus

Parental leave

Flexible benefits

Wellbeing and counselling support

Job summary

Boots is seeking an Assistant Manager to lead a team on the shop floor, delivering excellent customer and patient care while driving strong commercial performance. You’ll coach staff, schedule rotas, and ensure safe, compliant store operations with ownership for daily performance.

You’ll report to the Store Manager and be hands-on in daily duties, balancing people, performance and operations to create a welcoming environment where customers return and trust the service you provide.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive a team to deliver results.
• Able to inspire and coach others, and manage performance.
• Strong organisational skills, including planning rotas, managing absence and prioritising workload.
• A clear understanding of compliance, safety and operational standards.
• A collaborative personality, able to succeed in a team-centered environment.
• Confidence using systems, reports and data to make decisions.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

Team leadership

Customer facing

Performance management

Planning & scheduling

Compliance & safety

Data & insights

Education

NVQ2 in Pharmacy Services (UK) or equivalent

Job description

Boots is seeking an Assistant Manager to lead a team on the shop floor, delivering excellent customer and patient care while driving strong commercial performance. You’ll coach staff, schedule rotas, and ensure safe, compliant store operations with ownership for daily performance.

You’ll report to the Store Manager and be hands-on in daily duties, balancing people, performance and operations to create a welcoming environment where customers return and trust the service you provide.