Assistant Manager: Lead Care, People & Store Ops

The Boots Company PLC; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Employee discount

Discretionary annual bonus

Parental leave pay

Flexible benefits

Employee assistance programme

Job summary

Boots is seeking an Assistant Manager in our Manchester store to lead from the front, support your team and deliver exceptional care for customers and patients.

You’ll coach and develop your team daily, balance people, performance and operations, and own the store’s day-to-day running, ensuring safety, compliance and great service. This hands-on leadership role offers real impact and clear progression opportunities.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to own performance and drive a team to deliver results.
• Ability to inspire, coach others and manage performance.
• Strong organisational skills for rotas, absence and workload.
• Understanding of compliance, safety and operational standards.
• A collaborative personality suited to a team environment.
• Confident using systems, reports and data to drive decisions.
• Passionate about delivering excellent customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care.
• Create a positive team environment that motivates colleagues.
• Coach, develop and line manage through regular conversations and goals.
• Run day-to-day store operations including planning and staffing.
• Maintain high store standards: cleanliness, safety and ease of shopping.
• Manage stock availability, cost control and loss prevention.
• Ensure audits and risk assessments keep the store compliant.
• Use data and in-store insight to identify opportunities and act.
• Lead store in the Store Leader's absence and make accountable decisions.

Skills

Team leadership

Performance ownership

Coaching & development

Planning & workload management

Compliance & safety

Collaborative teamwork

Data-driven decisions

Customer care & commercial focus

Education

NVQ2 in Pharmacy Services (UK) or equivalent

Job description

Boots is seeking an Assistant Manager in our Manchester store to lead from the front, support your team and deliver exceptional care for customers and patients.

You’ll coach and develop your team daily, balance people, performance and operations, and own the store’s day-to-day running, ensuring safety, compliance and great service. This hands-on leadership role offers real impact and clear progression opportunities.