Assistant Manager – Luxury Jewellery

Ecruit; Greater London; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

20 days leave

Bank holidays

Employee assistance program

Health & wellbeing

Employee referral program

Career development

Job summary

Ecruit in London is seeking an Assistant Manager for a Luxury Jewellery store. The role is full-time, in-person, 40 hours per week across 5 days from 7, including weekends and bank holidays.

You will lead a team, drive sales, and ensure outstanding customer experiences in a premium retail environment. The ideal candidate has experience leading teams, achieving sales targets, and delivering excellent customer service.

Qualifications

• Experience leading teams in premium or luxury retail environments.
• Proven ability to meet sales targets and KPIs.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational skills.
• Ability to coach and develop colleagues.

Responsibilities

• Support the Store Manager with daily store operations.
• Lead and motivate the team to achieve sales targets and KPIs.
• Deliver excellent customer service and build relationships with customers.
• Coach team members to improve confidence, product knowledge and performance.
• Assist with recruitment, onboarding and ongoing team development.
• Support stock management, processes and compliance.
• Maintain high standards across the store environment.
• Handle customer inquiries and resolve issues professionally.

Skills

Retail leadership

Team management

Customer service

Sales targets

Communication

Job description

Assistant Manager – Luxury Jewellery | £37,000 | London

Do you have experience leading teams in a premium retail environment?

Are you passionate about delivering exceptional customer experiences and helping a store team achieve outstanding results?

This is a full-time, permanent, in-person role working 40 hours per week across 5 days out of 7, including weekends and bank holidays.

The role

We are seeking an experienced Assistant Manager to join a successful retail business in London.

This is a fantastic opportunity for a commercially focused retail professional who enjoys working with customers, developing teams and supporting the day-to-day success of a busy store environment.

Key Responsibilities

You will:

Support the Store Manager with the daily running of the store

Lead, motivate and support a team to achieve sales targets and KPIs

Deliver excellent customer service and build strong relationships with customers

Coach team members to improve confidence, product knowledge and performance

Support recruitment, onboarding and ongoing team development

Assist with stock management, operational processes and compliance

Maintain high standards across the store environment

Handle customer enquiries and help resolve any issues professionally

Support the delivery of a consistent and engaging in-store experience

About the opportunity

You will be joining an established retail organisation operating within a premium market, where customer experience, quality and service are at the heart of the business.

The person

We are looking for someone with:

Previous experience in retail leadership, ideally within premium, luxury or high-value retail

Experience managing or supervising a team

A proven track record of achieving sales targets and commercial goals

Strong customer service and relationship-building skills

Confidence coaching, supporting and developing colleagues

Excellent communication and organisational skills

A professional approach with strong attention to detail

The ability to remain calm and effective in a fast-paced environment

A proactive, results-driven approach to retail management

20 days’ annual leave plus bank holidays

24-hour Employee Assistance Programme

Health and wellbeing support

Employee referral programme

Opportunities for career development and progression