Supervisor

Bloom Search International; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Bloom Search International is partnering with a contemporary jewellery brand to recruit an experienced Retail Supervisor for its London boutique. You will support the Store Manager with daily operations, lead the floor team and deliver an exceptional client experience.

The ideal candidate will have supervisory or senior sales experience in premium or luxury retail, jewellery knowledge is highly beneficial, and a confident leadership style. Weekend flexibility is required as part of a store rota.

Qualifications

• Previous supervisory or senior sales experience within a contemporary, premium or luxury retail environment.
• Jewellery experience would be highly beneficial.
• Previous keyholding and opening and closing experience.
• A confident and supportive leadership style.
• Strong commercial awareness with experience working towards KPIs and sales targets.
• A natural ability to build client relationships and develop repeat business.
• Excellent communication and organisational skills.
• Polished, proactive and dependable.

Responsibilities

• Support the Store Manager with the daily management of the boutique.
• Take responsibility for the store in the Store Manager’s absence.
• Complete opening and closing procedures, including keyholding and cashing up.
• Lead, motivate and support the team throughout each trading day.
• Deliver an engaging and personalised customer experience.
• Build strong relationships with new and existing clients.
• Drive individual and store sales performance against targets.
• Monitor KPIs and provide regular feedback to the team.
• Support team training, coaching and onboarding.
• Assist with rotas, daily task allocation and floor coverage.
• Maintain excellent visual merchandising and brand standards.
• Oversee stock management, deliveries and regular stock checks.
• Support boutique events, product launches and client appointments.
• Ensure all operational, security and health and safety procedures are followed.
• Resolve customer queries professionally and confidently.

Job description

We are partnering with an exciting contemporary jewellery brand to recruit an experienced Retail Supervisor for its London boutique.

This is a fantastic opportunity for a confident and commercially minded individual who can support the Store Manager with the day-to-day running of the boutique, lead the team on the shop floor and deliver an exceptional client experience.

The role:

• Support the Store Manager with the daily management of the boutique
• Take responsibility for the store in the Store Manager’s absence
• Complete opening and closing procedures, including keyholding and cashing up
• Lead, motivate and support the team throughout each trading day
• Deliver an engaging and personalised customer experience
• Build strong relationships with new and existing clients
• Drive individual and store sales performance against targets
• Monitor KPIs and provide regular feedback to the team
• Support team training, coaching and onboarding
• Assist with rotas, daily task allocation and floor coverage
• Maintain excellent visual merchandising and brand standards
• Oversee stock management, deliveries and regular stock checks
• Support boutique events, product launches and client appointments
• Ensure all operational, security and health and safety procedures are followed
• Resolve customer queries professionally and confidently

The ideal candidate:

• Previous supervisory or senior sales experience within a contemporary, premium or luxury retail environment
• Jewellery experience would be highly beneficial
• Previous keyholding and opening and closing experience
• A confident and supportive leadership style
• Strong commercial awareness with experience working towards KPIs and sales targets
• A natural ability to build client relationships and develop repeat business
• Excellent communication and organisational skills
• Polished, proactive and dependablePassionate about contemporary jewellery, design and exceptional customer service
• Flexible to work weekends and across the store rota

This is a brilliant opportunity to take the next step in your retail career with a growing contemporary jewellery brand.

Due to the volume of applications, only candidates with relevant retail experience may be contacted.