Assistant Manager: Lead Store & Customer Experience

Starbucks EMEA; Tees Valley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Bean stock options

Comprehensive training

Starbucks Global Academy access

Employee discounts

Life assurance

Employee Assistance Programme

Recognition rewards

Career development

Job summary

Starbucks is seeking an Assistant Manager to lead one of our dynamic stores. You’ll deliver outstanding customer experiences, take ownership of operational standards, and drive key performance indicators with your leadership team.

Role requires experience in leading teams in fast-paced retail or hospitality, a growth mindset, and the ability to translate metrics into actions while managing people and priorities. Expect varied hours, training, and growth opportunities within Starbucks.

Qualifications

• Experience leading a team in retail or hospitality.
• Strong leadership, growth mindset and customer focus.
• Ability to translate metrics into action and manage people and operations.

Responsibilities

• Lead store shifts to deliver commercial results and best-in-class customer experience.
• Monitor KPIs such as labour, waste, and sales; adjust shifts to optimise outcomes.
• Coach and develop partners; ensure brand and operational standards are met.
• Lead new initiatives and product launches at store level; maintain health and safety standards.

Skills

Team leadership

Retail/hospitality experience

Customer focus

Data-driven decisions

Shift management

Job description

Starbucks is seeking an Assistant Manager to lead one of our dynamic stores. You’ll deliver outstanding customer experiences, take ownership of operational standards, and drive key performance indicators with your leadership team.

Role requires experience in leading teams in fast-paced retail or hospitality, a growth mindset, and the ability to translate metrics into actions while managing people and priorities. Expect varied hours, training, and growth opportunities within Starbucks.