Assistant Manager — Lead Service Team, Flexible Hours

The Sun; Ospringe; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive hourly pay

Share of tips

Early wage withdrawal

25% discount on food and drink at Shep

25% discount on overnight stays

Up to 40% off Visitor Centre Shop

Exclusive discounts via Sheps Hut

Workplace Mental Health Platform

Company pension

Career development across pubs, Brewer

Flexible working hours

Job summary

Shepherd Neame is seeking an Assistant Manager to support the General Manager in running a busy pub, lead the team and deliver memorable hospitality. You’ll oversee daily operations, train staff and ensure service standards are met while controlling costs.

With a passion for people and progress in hospitality, you’ll inspire confidence, share best practice, and help guests feel valued. Flexible hours and career development await.

Qualifications

• Inspire confidence and guide others positively.
• Passion for hospitality and guest experience.
• Strong leadership and team-building abilities.

Responsibilities

• Support the General Manager in day-to-day operations, including opening and closing duties.
• Lead and motivate the team to deliver exceptional service and uphold company standards.
• Assist with staff training, development, and performance management.
• Manage stock control, ordering, and cost efficiency.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and business performance.

Skills

Leadership

People skills

Hospitality

Team motivation

Customer service

Job description

Shepherd Neame is seeking an Assistant Manager to support the General Manager in running a busy pub, lead the team and deliver memorable hospitality. You’ll oversee daily operations, train staff and ensure service standards are met while controlling costs.

With a passion for people and progress in hospitality, you’ll inspire confidence, share best practice, and help guests feel valued. Flexible hours and career development await.